West Chester, PA Office Staff
What Our Customers Are Saying About Scott Thatcher
Your crew did a great job. The estimator came in the morning before they got started and briefed them on the work.
George S., Newtown Square, PA
Scott Thatcher is our arborist and because of his conscientious treatment of us and our property we remain loyal customers. He returns calls promptly, listens to our problems, and addresses them right away. When we need a property treatment he sends a crew that is well informed and courteous. We are very pleased with Bartlett's service. Also, the people who call to notify us of a treatment or an upcoming visit are very thoughtful and polite.
Irene G., West Chester, PA
They did a better than expected job. They cleaned up very nicely, and cleared the downed trees in a very efficient manner. I am quite pleased.
Howard L., Paoli, PA
Scott Thatcher was knowledgeable and helpful. We had a very satisfactory consultation. The Bartlett crew who completed the pruning were conscientious, and consulted with us as the work proceeded to ensure that we were satisfied. The office staff was courteous and kept us informed promptly on scheduling the work.
Elizabeth J., Malvern, PA
We appreciated the detailed explanation of what product you were using on our bushes. The technician arrived at our house on time the day specified.
Marcia F., King of Prussia, PA
Scott Thatcher is professional, knowledgeable, and responsive to inquiries.
Patrice D., Audubon, PA
Everyone was very polite and professional. I would happily recommend Bartlett.
Mike F., West Chester, PA
Scott Thatcher is always courteous, knowledgeable, and punctual. When we have a problem and call him, he responds quickly and is always very helpful. After the storm "Sandy" he came soon after we called and devised a plan to deal with the damage. The other workers who trim and spray are always courteous and informative.
Julian G., Newtown Square, PA
You crew did an excellent job and we are extremely pleased! If possible we would like to request the same guys including Rick, who was here last week, always be assigned to perform work at our home.
Ceil D., Malvern, PA
Great job by Scott and the team to help us get our dogwood in our front yard on the road to recovery. Looked so poor two years ago when we met, we spoke about taking it down, with regret. Looks so much better after pruning. We are so pleased with your service.
Reed W., West Chester, PA
Scott Thatcher is very knowledgeable. conscientious, and accommodating. It is always my pleasure to see Bob Morris when he arrives to spray.
George B., Norristown PA
Scott Thatcher is knowledgeable, informative, and helpful. We are very glad to have his advice and assistance.
Tom M., Malvern PA
Scott, Bob, and the crew have all been very professional over the past few years while they have been servicing my property.
Brian C., Malvern, PA
Appreciate having Scott Thatcher as our Representative, the quality of his work and also his team is terrific.
David K., Newtown Square, PA
Scott Thatcher and his crew always do a great job at our property - the trees look great (as usual).
Mary L., Newtown Square, PA
I would like to thank Scott Thatcher for working with me to meet a deadline for a fence installation. He managed to reallocate his team to accommodate my tight schedule. His team was very polite, efficient, and knowledgeable.
Linda B., Plymouth Meeting, PA
Chuck and Dan were great! They did a wonderful job and were very open to helping us trim our trees in the best way. They were polite, patient, and very skilled and they did a wonderful job! Thank you for sending them!
Irene G., Newtown Square, PA
Scott Thatcher has been very nice to deal with and the work has always been completed as promised. He has followed up with us for several years and we have used his service several times.
George M., Malvern, PA
I just wanted to write a quick note that said I was very pleased with the results of the job and more impressed with how the crew managed to leave almost no trace that they were there. Those guys did some nice work and they provided an afternoon of entertainment for my boys that watched them through the window.
Bryan B., Malvern, PA
Scott Thatcher is a true professional! He always returns our phone calls promptly and is able to diagnosis and treat problems quickly and accurately. He knows how important our trees are to us and we feel that they will remain in good health with his crew attending to their needs. Irene G., Newtown Square, PA
Scott, Steve, and the entire crew were most responsive to my questions and concerns. It is always a pleasure dealing with Bartlett. Marylyn C., Malvern, PA
Your crew finished the work here on Wednesday. The guys were professional and I am very satisfied with the work that was done. It's not too often that you find quality today but your company has it. Follow up phone calls, professional attitude, expertise, etc. You have it all! I left a voice mail for you, on it I had mentioned some other things that were done that were not on the estimate. A branch was removed on the tree next to my chimney, there was an added yew also by the chimney, and the stump that was cut up on the neighboring house back yard. Adjust the final bill as required. In closing I must say again that I am very happy with every aspect of the job. I will recommend your company to anybody I know that would require your services. Larry G., Plymouth Meeting, PA
Scott responds immediately and kindly to my e-mails. He explains things thoroughly. I am usually at work when the work is done, but when I've been home, the crew had been equally professional and responsive. Claire S., Newtown Square, PA
Have to say, we have had a few different tree expert companies work on our property over the years. Your team was by far the best, most professional group we have ever had the pleasure to work with. The property looks great and we are very pleased with the work. It has been a pleasure to work with you and your company. Steve T., King of Prussia, PA
The job was done well. Scott and his crew were courteous and professional. We will use them again. Stuart G., Malvern, PA
Scott Thatcher was a great representative to work with. He was very responsive and complied to all request in a quick/professional manner. =) I will be using this company again! Kelly B., Hud Field Services, Norristown, PA
We live in an area with lots of older trees. Before the hurricane, I had been proactive and received estimates from two companies for tree trimming, removal, etc. The estimates were for $2,000 and $2,700 and addressed completely different trees, which concerned me. I didn't move forward with either estimate.
After the snow storm, a neighbor hired Bartlett due to tree damage. As they were in the neighborhood, other neighbors had work done as well. I spoke with Scott Thatcher. He came right over to my property and provided a reasonable estimate. This one was in between the other two (cost-wise) I had received, as well as a reasonable combination of the work that was estimated in the other two. I was provided with a written quote immediately - extremely professional paperwork with all the license information, right of rescission, etc. as required by law. Much better than the other two estimates - one of which was verbal.
Customer service is excellent, with updates as to arrival, speedy scheduling, etc. Can't say enough - great people to work with. This is a top notch service company. I have to say I did check reviews before hiring and I see some members mentioning price as an issue. First, I think the price is totally where it should be. Tree work is high-liability between injury and damage potential. Consumers should recognize insurance, training, expertise not to mention the correct tools and equipment is in the price. The work and service from this company is worth every penny. Expert tree work is not something I would cut corners on. Kathryn M., Malvern, PA