Scott Thatcher, Arborist Representative

I have used Bartlett for years, and one of the reasons is because of the courteous and professional manner of the staff, both in the office and especially with their representative, Scott Thatcher. The prices are reasonable also and you are able to see the difference in your trees and bushes right away. You can tell that you are not just another customer for Bartlett. They truly care about what they do and want to provide the best service possible. The work is done in a reasonable period of time and I never have to call and call for an appointment nor have there ever been any issues with the work that has been done. As I said above, I have used Bartlett for years and will continue to do so.
Michael F., Norristown, PA

I did not see anything that needed to be done better. The gentleman called me the day before he was coming to let me know that I was scheduled for the next day. And when he arrived, he rang my bell to let me know he was here, and asked if it was alright to block in our cars while he did the work. And then he treated the tree and left in a neat and timely fashion. Everything was perfect. I have used Bartlett for years, and one of the reasons is because of the courteous and professional manner of the staff, both in the office and especially with their representative, Scott Thatcher. The prices are reasonable also and you are able to see the difference in your trees and/or bushes right away.
Michael F., Norristown, PA

I have always had very positive experiences with Scott and any crew that has been here to work on and maintain our trees.
Linda H., Malvern, PA

Everyone is great to work with.
Chris G., Berwyn, PA

Bartlett staff were very professional as always. Our tree removal job was well done and on schedule.
Dev D., Paoli, PA

Scott is really great. Communicates effectively and timely.
Janice M., Newtown Square, PA

Everything you have done for us has been excellent. we are very happy and we thank you.
Mary Lou T., Norristown, PA

I really appreciate Scott always being willing to come out and advise if I notice a tree might not be thriving. The crew are always so courteous and always show up when they say.
Martha B., Devon, PA

Bartlett always provides top notch service. Scott and his crew are very responsive, attentive, and takes great care of our property.
Maria S., Plymouth Meeting, PA

We appreciate the knowledge and excellent service your staff provide. The are dedicated arborists who care for their patients. The follow ups are spot on and we appreciate your care.
Peter R., Malvern, PA

Both your Arborist and crew member were friendly and professional, would recommend your company at any time. Thank you.
Chris M., Malvern, PA

Scott Thatcher is wonderful.
David Z., Malvern, PA

Andrew and Scott T. are awesome.
Vince M., Malvern, PA

Scott Thatcher is professional, gracious, and knowledgable. This is a well run company with excellent employees. We trust them and are happy with their work.
Evangeline J., Newtown Square, PA

Everyone was great. The staff is the reason we have been customers for many years.
Heddy M., Norristown, PA

Andrew is always great and willing to explain things to us.
Susan A., Malvern, PA

Very friendly. Checked to make sure I was happy with the pruning result.
Don H., Paoli, PA

Great experience. Our arborist Scott is awesome and the crew of Vaughn, Sara, and Jake are absolutely amazing to work with. Outstanding customer service.
Vince M., Malvern, PA

It is one thing to know trees, and another entirely to have the people-skills necessary to impart that knowledge without appearing condescending or patronizing. All Bartlett staff have been excellent.
Sue K., Newtown Square, PA

Scott is great. Andrew did the last treatment and was also great.
Susan A., Malvern, PA

All very friendly and knowledgeable.
Chris M., Malvern, PA

Scott's advice on our tree care has always been appreciated. The five trees that were pruned recently look great. The crew was hard working, knowledgeable, and friendly. They worked on an especially hot day and we were impressed by their conscientiousness.
Dan and Jen C., Malvern, PA

The crew that trimmed my Magnolia was spectacular. You could tell they were experienced, knew exactly what they were doing and really enjoyed their job. They even cut the last of the blooms on the Magnolia and placed them .on my porch. Their work exceeded my expectations. Glad to have someone I know to be confident in the work and does such a great job.
Meg F., Newtown Square, PA

Scott and his team worked efficiently to get the job done. Trees look happy.
Patricia D., Newtown Square, PA

Very friendly and knowledgeable. Neat and effective job pruning the tree.
Bob S., Paoli, PA

Each one is both professional, courteous, and does his or her job very, very well. We use Bartlett because they prune our trees the way it should be done.
Evangeline J., Newtown Square, PA

My arborist representative, Scott Thatcher is excellent. He is professional, timely, knowledgeable, and a pleasure to work with.
Alexis L., Malvern, PA

I met Scott Thatcher while I was the Horticulture director for the Elmwood Park Zoo. Always professional, reliable, and knowledge. Bartlett is my goto for tree service, mainly because Scott knows his stuff and communicates the programs and services wonderfully. Thank you and I will continue to use Bartlett as needed.
Mark P., Norristown, PA

Scott Thatcher is my arborist representative and I could not be happier with him. He is always educating, willing to talk, calls back all the time. Always very professional and a great pleasure to interact with.
Romeo S., Newtonw Square, PA

The man treating for aphids was very friendly and helpful in answering my questions and addressing my concerns.
Lauren S., Malvern, PA

SCOTT WAS THOROUGH IN EXPLAINING AND HELPING US DECIDE HOW WE SHOULD PROCEED WITH WORK ON OUR PROPERTY. THIS WAS ALL NEW FOR US BUT WE CAME AWAY WITH A GOOD FEELING AS TO WHAT SHOULD BE DONE. YOUR COMPANY WILL BE OUR FIRST CHOICE FOR ANYTHING ELSE THAT NEEDS TO BE DONE.
Marylou T, Norristown

Scott was thorough in explaining and helping us decide how we should proceed with work on our property. This was all new for us but we came away with good feelings as to what should be done . Your company will be our first choice for anything else that needs to be done.
Marylou T., Norristown, PA

Scott has been especially pleasant to work with and his professionalism leads me to have the confidence to have additional work performed by your company.
Vernon K., Malvern, PA

Very professional and helpful staff. Black Gum tree was thoroughly pruned and storm cleanup was promptly completed. Large Sassafras was taken down very carefully. We were so pleased with the quality of the workmanship.
Mikkalya M., Malvern, PA

Very nice and friendly people who do not mind questions. They did a great job cleaning up downed trees and trimming some other trees. Scott always got back to me promptly with any questions I had.
Sara F., Malvern, PA

We appreciate both Scott and the office staff. All are professional, gracious, and knowledgable.
Evangeline J., Newtown Square, PA

I was very pleased with both Scott Thatcher and his crew who did our recent tree pruning. I am sure we will use them again in the future. I am particular about tree work on our property and felt they are both knowledgeable and skilled.
Evangeline J., Newtown Square, PA

The crew was very friendly and the work was fantastic.
Pete R., Malvern, PA

Excellent levels of service from all concerned at Bartlett.
Andrew A., Malvern, PA

Scott Thatcher and staff are very efficient and if you have a problem come out expeditiously.
Debbie S., Norristown, PA

Your crew did a great job. The estimator came in the morning before they got started and briefed them on the work.
George S., Newtown Square, PA

Scott Thatcher is our arborist and because of his conscientious treatment of us and our property we remain loyal customers. He returns calls promptly, listens to our problems, and addresses them right away. When we need a property treatment he sends a crew that is well informed and courteous. We are very pleased with Bartlett's service. Also, the people who call to notify us of a treatment or an upcoming visit are very thoughtful and polite.
Irene G., West Chester, PA

They did a better than expected job. They cleaned up very nicely, and cleared the downed trees in a very efficient manner. I am quite pleased.
Howard L., Paoli, PA

Scott Thatcher was knowledgeable and helpful. We had a very satisfactory consultation. The Bartlett crew who completed the pruning were conscientious, and consulted with us as the work proceeded to ensure that we were satisfied. The office staff was courteous and kept us informed promptly on scheduling the work.
Elizabeth J., Malvern, PA

We appreciated the detailed explanation of what product you were using on our bushes. The technician arrived at our house on time the day specified.
Marcia F., King of Prussia, PA

Scott Thatcher is professional, knowledgeable, and responsive to inquiries.
Patrice D., Audubon, PA

Everyone was very polite and professional. I would happily recommend Bartlett.
Mike F., West Chester, PA

Scott Thatcher is always courteous, knowledgeable, and punctual. When we have a problem and call him, he responds quickly and is always very helpful. After the storm "Sandy" he came soon after we called and devised a plan to deal with the damage. The other workers who trim and spray are always courteous and informative.
Julian G., Newtown Square, PA

You crew did an excellent job and we are extremely pleased! If possible we would like to request the same guys including Rick, who was here last week, always be assigned to perform work at our home.
Ceil D., Malvern, PA

Great job by Scott and the team to help us get our dogwood in our front yard on the road to recovery. Looked so poor two years ago when we met, we spoke about taking it down, with regret. Looks so much better after pruning. We are so pleased with your service.
Reed W., West Chester, PA

Scott Thatcher is very knowledgeable. conscientious, and accommodating. It is always my pleasure to see Bob Morris when he arrives to spray.
George B., Norristown, PA

Scott Thatcher is knowledgeable, informative, and helpful. We are very glad to have his advice and assistance.
Tom M., Malvern, PA

Scott, Bob, and the crew have all been very professional over the past few years while they have been servicing my property.
Brian C., Malvern, PA

Appreciate having Scott Thatcher as our Representative, the quality of his work and also his team is terrific.
David K., Newtown Square, PA

Scott Thatcher and his crew always do a great job at our property - the trees look great (as usual).
Mary L., Newtown Square, PA

I would like to thank Scott Thatcher for working with me to meet a deadline for a fence installation. He managed to reallocate his team to accommodate my tight schedule. His team was very polite, efficient, and knowledgeable.
Linda B., Plymouth Meeting, PA

Chuck and Dan were great! They did a wonderful job and were very open to helping us trim our trees in the best way. They were polite, patient, and very skilled and they did a wonderful job! Thank you for sending them!
Irene G., Newtown Square, PA

Scott Thatcher has been very nice to deal with and the work has always been completed as promised. He has followed up with us for several years and we have used his service several times.
George M., Malvern, PA

I just wanted to write a quick note that said I was very pleased with the results of the job and more impressed with how the crew managed to leave almost no trace that they were there. Those guys did some nice work and they provided an afternoon of entertainment for my boys that watched them through the window.
Bryan B., Malvern, PA

Scott Thatcher is a true professional! He always returns our phone calls promptly and is able to diagnosis and treat problems quickly and accurately. He knows how important our trees are to us and we feel that they will remain in good health with his crew attending to their needs.
Irene G., Newtown Square, PA

Scott, Steve, and the entire crew were most responsive to my questions and concerns. It is always a pleasure dealing with Bartlett.
Marylyn C., Malvern, PA

Your crew finished the work here on Wednesday. The guys were professional and I am very satisfied with the work that was done. It's not too often that you find quality today but your company has it. Follow up phone calls, professional attitude, expertise, etc. You have it all! I left a voice mail for you, on it I had mentioned some other things that were done that were not on the estimate. A branch was removed on the tree next to my chimney, there was an added yew also by the chimney, and the stump that was cut up on the neighboring house back yard. Adjust the final bill as required. In closing I must say again that I am very happy with every aspect of the job. I will recommend your company to anybody I know that would require your services.
Larry G., Plymouth Meeting, PA

Scott responds immediately and kindly to my e-mails. He explains things thoroughly. I am usually at work when the work is done, but when I've been home, the crew had been equally professional and responsive.
Claire S., Newtown Square, PA

Have to say, we have had a few different tree expert companies work on our property over the years. Your team was by far the best, most professional group we have ever had the pleasure to work with. The property looks great and we are very pleased with the work. It has been a pleasure to work with you and your company.
Steve T., King of Prussia, PA

The job was done well. Scott and his crew were courteous and professional. We will use them again.
Stuart G., Malvern, PA

Scott Thatcher was a great representative to work with. He was very responsive and complied to all request in a quick/professional manner. =) I will be using this company again!
Kelly B., Hud Field Services, Norristown, PA

We live in an area with lots of older trees. Before the hurricane, I had been proactive and received estimates from two companies for tree trimming, removal, etc. The estimates were for $2,000 and $2,700 and addressed completely different trees, which concerned me. I didn't move forward with either estimate.

After the snow storm, a neighbor hired Bartlett due to tree damage. As they were in the neighborhood, other neighbors had work done as well. I spoke with Scott Thatcher. He came right over to my property and provided a reasonable estimate. This one was in between the other two (cost-wise) I had received, as well as a reasonable combination of the work that was estimated in the other two. I was provided with a written quote immediately - extremely professional paperwork with all the license information, right of rescission, etc. as required by law. Much better than the other two estimates - one of which was verbal.

Customer service is excellent, with updates as to arrival, speedy scheduling, etc. Can't say enough - great people to work with. This is a top notch service company. I have to say I did check reviews before hiring and I see some members mentioning price as an issue. First, I think the price is totally where it should be. Tree work is high-liability between injury and damage potential. Consumers should recognize insurance, training, expertise not to mention the correct tools and equipment is in the price. The work and service from this company is worth every penny. Expert tree work is not something I would cut corners on.
Kathryn M., Malvern, PA