Seattle Office Staff
What Our Customers Are Saying About Sterling Malcomson
Sterling Malcolmson is a rock star. Unfortunately, I do not remember the first names of the two men who came to do the work. However, they were absolutely fabulous. I will definitely recommend Bartlett to my friends. I am so impressed with your customer service methods. Your ogranization certainly knows how to run a business.
Jan S., Mercer Island, WA
We would used Seattle Tree Preservaion in the past before it was acquired by Bartlett. We were a bit nervous that a big national chain would dilute the quality of the long-time locally owned company. But they are who we called when we had an emergency. Our neighbor's large Cedar snapped one of its four co-dominate trunks in the big wind storm in January. Fortunately it was cabled, but the forty foot long broken trunk was suspended horizontally about thirty feet in the air by the cable. The very large base of the broken trunk was suspended over our house and within striking distance of our gas line should the cable snap. Gusty winds were expected in the next thirty-six hours. We got hold of Seattle Tree's ISA Certified Arborist Representative and he showed up at the house. Even though the region's arborists were swamped after the big wind storm he was able to bring in a crew from another job to address the immediate threat to our house. Eric and John were the arborists along with Austin and Ryan who helped. Eric was the climber and worked very hard and skillfully reinforcing the broken piece with several ropes, then methodically removing the trunk piece by piece with no collateral damage. The crew on the ground was very professional. John organized from the ground and spent time going over the fracture site to figure out why it broke, where it did, and to rule out more extensive rot that would require the rest of the tree to come down. The whole operation went smoothly. We slept a lot better that night.
Dave T., Mercer Island, WA
I was very happy with the service I received. Sterling made an appointment to look at the job in a timely fashion and I got an appointment soon after to have it done. He sent someone who was familiar with the type of trees I had. Ty and his helper did a great job. All of the staff was very courteous, knowledgeable, and on time.
Judith S., Medina, WA
Very pleased with the professionalism, knowledge, and skill of all the staff. Thank you so much.
Paula S., Kirkland, WA
Sterling has been very knowledgeable and helpful. It is wonderful having access to an arborist.
Chris L., Kirkland, WA
Sterling was on time for the estimate and his crew was also on time, they were very courteous and respectful of our property and that of our neighbors. When I need more tree work done I hope we can get the same crew. My wife was impressed, now that is saying something.
Bruce A., Kirkland, WA
Dependable service I could rely on every time, whether it was tree removal or storm damaged tree debris.
John M., Bellevue, WA
Sterling's knowledge and expertise have made an incredible difference to the health of my trees. The difference is incredible. He is a joy to work with.
Barbara C., Bellevue, WA
It was a pleasure meeting Sterling, he did a great job describing the best way to prune our cherry tree. Any future work needed we will definitely contact Sterling. Our tree looks wonderful.
Rose B., Clyde Hill, WA
Very professional and friendly. Sterling addressed all our concerns.
Sophie and Michel L., Sammamish, WA
Very professional and knowledgeable, they gave great advice on future projects we're considering. Will definitely call you guys again next year!
Joleen S., Kirkland, WA
Really appreciated how quickly Sterling responded when our large pine tree fell over blocking our driveway. He is professional, courteous, and a pleasure to work with. The worker who came out to do the removal did a good job and was also courteous and professional.
Gail A., Bothell