I greatly appreciate the professional approach to customer service I have consistently experienced with Bartlett. Responses to my many questions reflect patience and expertise.
John S., Mendon, NY
Incredibly efficient, friendly, and professional. The crew members worked hard, completed the work in a timely manner, and had a great way about them. They showed up, in uniform, ready to work and got after it. Gary Raffel, the Arborist, is an absolute powerhouse. This is our third time interacting with him. His knowledge is exponential and he has an incredible style of explaining issues and concerns to the homeowner. A complete Master of his Trade. These are the kind of workers I would like to have a few beers with after the job is complete to pick their brains on their trade. Great team, great folks to chat with, and the premier representatives of Bartlett.
Jimmy S., Pittsford, NY
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Gary Raffel is excellent. He is technically competent and efficient. Gary has excellent interpersonal skills. His staff was polite, efficient, and neat.
Stan R., Rochester, NY
Gary was very professional. I felt that his expertise was invaluable when assessing the job that needed to be done. The day of the trimming, the crew showed up on time, greeted me, and asked if I needed to review the job to be done. I felt that Gary had done an excellent job of explaining what needed to be done. The crew was excellent, asked if I was satisfied with the pruning and fix for the Silver Maple. The clean up exceeded my expectations. My neighbor also commented on the excellent job done by the crew.
Liz McN., Lima, NY
I value Gary Raffel's expert opinion regarding the procedures needed to maintain the natural beauty and health of the trees and shrubs in my yard. Joe, Trevor, and Jay executed Gary's plan perfectly, and respected my yard as if it was their own. I have had my trees pruned by other respected Rochester enterprises and was disappointed with the skill level of their personnel and subsequently the results. I was very pleased with the knowledge, skill level, and attention to customer service that the Bartlett personnel displayed. I look forward to Bartlett continuing to care for my trees.
George G., Fairport, NY
