Incredibly efficient, friendly, and professional. The crew members worked hard, completed the work in a timely manner, and had a great way about them. They showed up, in uniform, ready to work and got after it. Gary Raffel, the Arborist, is an absolute powerhouse. This is our third time interacting with him. His knowledge is exponential and he has an incredible style of explaining issues and concerns to the homeowner. A complete Master of his Trade. These are the kind of workers I would like to have a few beers with after the job is complete to pick their brains on their trade. Great team, great folks to chat with, and the premier representatives of Bartlett.
Jimmy S., Pittsford, NY
Wonderful job all around. Knowledgeable people, did a great job.
David S., Pittsford, NY
We always turn to Gary Raffel at Bartlett for professional advice and great service. We were so confident with Bartlett that we referred them to our daughter who just purchased her first home.
Marsha R., Pittsford, NY
It is always a pleasure to work with Gary Raffel. He is knowledgeable about all things trees and definitely my go to whenever I need tree counsel.
Shelly D., Pittsford, NY
Gary Raffel is excellent. He is technically competent and efficient. Gary has excellent interpersonal skills. His staff was polite, efficient, and neat.
Stan R., Rochester, NY
Gary was very professional. I felt that his expertise was invaluable when assessing the job that needed to be done. The day of the trimming, the crew showed up on time, greeted me, and asked if I needed to review the job to be done. I felt that Gary had done an excellent job of explaining what needed to be done. The crew was excellent, asked if I was satisfied with the pruning and fix for the Silver Maple. The clean up exceeded my expectations. My neighbor also commented on the excellent job done by the crew.
Liz McN., Lima, NY
I value Gary Raffel's expert opinion regarding the procedures needed to maintain the natural beauty and health of the trees and shrubs in my yard. Joe, Trevor, and Jay executed Gary's plan perfectly, and respected my yard as if it was their own. I have had my trees pruned by other respected Rochester enterprises and was disappointed with the skill level of their personnel and subsequently the results. I was very pleased with the knowledge, skill level, and attention to customer service that the Bartlett personnel displayed. I look forward to Bartlett continuing to care for my trees.
George G., Fairport, NY
Gary and Dave are very personable and customer friendly. They are precise, thorough, and knowledgeable. They do a great job always considering my input. It has been nothing but a very pleasant experience working with both of them. I am so pleased they became known to me at the exact time I needed them. They are wonderful representarives for your company.
Linda P., Pittsford, NY
