Excellent initial assessment and Mark was in the area on the day of service and stopped by to see how the crew was doing. He knew I was nervous about our Ginkgo and provided gentle reassurance that the tree would survive, even with the pruning demanded by National Grid. Top notch representative for the company. He even predicted the day those Ginkgo leaves would fall.
Christine S., Utica, NY
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I appreciate the honesty and expertise that Chris provided. He was sensitive regarding my sister’s tribute tree and gave advice as to my options.
Patricia S., Hamilton, NY
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Mark was very professional, informative, and helpful. The crew was very friendly and respectful. They did a great job on our hedges. We were appreciative of their service because we were unable to find someone who could tackle our high hedges.
Bud B., New York Mills, NY
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Everyone is what my generation calls user friendly. Listening to my concerns, discussing going forward in a way that we could easily find a direction going forward. Thank you.
Kris B., Clinton, NY
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Mark came to my house and answered my questions regarding treatment of my Ash trees and looked at some other trees that I had concerns about. The technician was very friendly and professional. He also answered some questions that I had.
I would definitely recommend Bartlett to others for superior customer service.
Tim W., Canastota, NY
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Great advice on what trimming should be done. Professional and knowledgeable. Excellent work. Very impressive to see the crew climbing and cutting. Overall, our expectations were met and the work was done safely.
Tim R., Rome, NY
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I worked with Mark Kicher and I could not have been happier. He was very knowledgeable and professional. All of the work was completed just as he said and in a timely fashion. Thank you Bartlett and Mark.
Dianne S., Bridgeport, NY
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Adam is always a pleasure to work with, he goes the extra mile and is informative, offers helpful guidance. It was nice to meet Sonya, who seem willing and open to requests.
Mariette V., Barneveld, NY
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Professional and so very courteous. We, or better yet, our trees are in good hands. We truly appreciate all that Bartlett is doing to try and save our Ash trees.
Matt D., Cazenovia, NY
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Bartlett representative was very thorough and informative. Answered all our concerns about spray and our hay to be baled. Also offered fall service that would greatly help with our Gypsy Moth infestation.
Audrey D., Frankfort, NY
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The workers who came were courteous to my questions and discussions of the work to be done. They worked diligently, answered any questions I had, and cleaned up afterwards. They did an excellent job. If I need other work done at a future date, I would definitely call Bartlett. I was also happy that the scheduling changed so they could come before the snow fell. Everyone including the representative were just great.
David B., Central Square, NY
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