Gavin was excellent, he explained everything thoroughly and answered all of our questions. He sent the proposal the same day. His crew was also amazing, they did great work, I felt that my trees were taken care of well, and they were nice to chat with, they also were nice to my neighbors which is a plus.
Lauren L., Lansdowne, PA
Gavin Thomas, along with crew members, Paul and Chip, made the entire experience worthwhile. They were informative, pleasant, courteous, and professional. Many thanks for all that you do.
Denise S., Upper Darby, PA
Gavin is a great representative. He is very responsive whenever I have a question, answering promptly and pleasantly. He also anticipates concerns. For example, just this week, he called to let me know that my next door neighbor wanted to cut back some branches of one of my trees because they were hanging over our fence onto their property. Gavin identified two specific cuts that would address their issue but would not harm my tree. He realized that I might be worried about the tree and called in advance to explain the plan and to answer any concerns. That kind of service is very professional and very appreciated.
Catherine M., Philadelphia, PA
Always knowledgeable and helpful.
Carolyn K., Drexel Hill, PA
Knowledgeable about our plant specific needs.
Chris K., Havertown, PA
Routine application of agents to control disease in two of our trees, straightforward, no issues. Gavin is very courteous, enthusiastic, and professional.
Ed S., Broomall, PA
We are very satisfied with all skilled professional staff who have provided service here.
Marianne B., Havertown, PA
Gavin's great to work with.
Jeff T., Havertown, PA
Wonderful. Scheduling the appointment for the estimate, the tree was removed in a timely manner, and the worksite was perfectly cleaned-up.
Peggy K., Philadelphia, PA
The entire group was very professional.
Carol D., Havertown, PA
My backyard was cleaner after the tree service was performed. Bartlett has been my "go to" company for all of my tree and shrub work.
Jim S., Philadelphia, PA
All of the staff were friendly and did the job well. Explained everything that was necessary.
Carolyn K., Drexel Hill, PA
They were very efficient and quiet. I barely noticed them there and suddenly the tree was pruned, and the space cleaned. They are the people I trust with the care of my trees.
Mathilde P., Philadelphia, PA
Very courteous and professional. Thanks.
John O., Lansdowne, PA
I can not think of any way you can improve on these very skilled technicians. I can suggest that you pay them more. This did not come up in conversation, but it is my personal opinion that they deserve a high level of compensation. Your staff is obviously very well trained, and have great knowledge of trees, and how to take good care of them. I always feel confident that my tree technicians will do an outstanding job. And I am always right.
Mary Lou R., Springfield, PA
Gavin Thomas came back after the pruning to explain what they did and why it was different than my expectations. He was clear and convincing. Thank you. Our small property has four trees, and all are doing well with Bartlett care.
Nancy S., Philadelphia, PA
Very knowledgeable and flexible to our needs.
Heather R., Glenside, PA
I really appreciated the check in when they arrived to talk through the work plan and checking in when they were leaving for the day. The communication was great. Also, they did a great job cleaning up, lots of little branches and bark was all picked up and yard left better than when they started.
I will definitely look to Bartlett for future needs and would definitely recommend to neighbors.
Kevin H., Springfield, PA
Gavin was great. He contacted me to see if I was satisfied and came to my home to understand my concerns. He did the additional trimming himself, leaving me a totally satisfied customer.
I will call you again for any tree care.
Ilene C., Havertown, PA
All good. Very polite and willing to engage.
Stella T., Havertown, PA
All went well through the process of planning and implementation. No need to change anything.
Nancy C., Philadelphia, PA
All went well through the process of planning and implementation. No need to change anything.
Nancy C., Philadelphia, PA
Use Bartlett exclusively.
I have two properties, use your company for both.
Michael K., Springfield, PA
You guys are gentle on the trees. This is meant in a good way.
Ted S., Broomall, PA
The only word I can use is OUTSTANDING. I especially like them keeping me informed and also answering any questions I have and if they do not know they research it and get back to me.
Michael D., Springfield, PA
The arborist went out of his way to provide an estimate, despite recovering from COVID-19. His crew members did a beautiful job. They were complete professionals. They put safety first in protecting the area. They cleaned up all the debris as if no tree work was even done. In addition, Gavin went out of his way to meet my deadline, despite the five days of rain during the prior week. This was excellent customer service from start to finish.
Kathryn N., Havertown, PA
Courteous and efficient. Our arborist representative, Gavin Thomas, is excellent. All my dealings with him have been outstanding. Could not be better.
David B., Havertown, PA
Great work, but the price was a little higher than we expected.
Mir E., Philadelphia, PA
Gavin was very informative regarding our shrub issues. Seems to be genuinely concerned about the health of our trees.
Stephanie W., Havertown, PA
Gavin has been extremely helpful and responsive. A pleasure to deal with.
Pam C., Philadelphia, PA
Gavin Thomas was professional, knowledgeable and courteous on the phone. I was not home when our trees were treated.
Michelle D., Havertown, PA
The arborist seemed knowledgeable and easy to communicate with. I am hopeful that the recommended treatments prove effective and the tree can be saved.
George G., Springfield, PA
The Maple tree in my front yard is total proof of the good work of Bartlett Tree Service. It was dying, and now, touch wood it is gorgeous. Thank you.
Barbara K., Havertown, PA
Great job each time. No problems. So far workers have come and left note on door early in the day before we were awake. We would not have known anyone had been here without those doorknob notes. Thanks.
Thanks to Gavin for answering all my questions.
Susan J., Upper Darby, PA
Gavin is terrific. He explains things thoroughly with kindness and a smile.
Marguerite M., Upper Darby, PA
Great guy. Always kept me in the loop.
Alan R., Lansdowne, PA
Gavin was awesome. Very knowledgeable, patient, and friendly.
Wendy H., Philadelphia, PA
