Charles Gilbert, Arborist Representative

The person in charge of the work was very courteous and made sure to take plenty of time to walk around and make sure the work to be done was clear, and that I was satisfied when it was completed.
Nick G., Apex, NC

We have been a customer for a few years and have never had reason to be dissatisfied with any part of your work ranging from politeness, to promptness, to product results, We are always pleased that we are Bartlett customers.
Pam W., Holly Springs, NC

Charles has been so very helpful about all thing's trees and beyond. This has been such a positive experience choosing you all to help care for and protect our trees and more. Thank you.
Angela Y., Holly Springs, NC

All three crew members were great along with Charles, which is the main reason we chose Bartlett. He did not have to give us advice about a small fruit tree with white scale but that one gesture solidified we were going with the right team of people for our job.
Michelle B., Apex, NC

Charlie and the entire crew were class acts. Charlie did a great job educating me while walking my entire property to ensure I did not have any risks to my home and provided information on how to best care for my trees. The crew did a great job working around some major obstacles a pool, cabana, and fence while taking three trees down and cutting branches hanging over them. The communication and safety precautions taken by the crew are clearly a priority and very much appreciated. Bartlett may be a little more expensive, but you get what you pay for and was worth every penny. I will definitely use them again and recommend them to others. Thanks again.
Mike Y., New Hill, NC

Everyone was great. Charlie was always reachable and easy to work with. Highly recommended.
Mary V., Holly Springs, NC

Charles Gilbert is an outstanding representative. Always comes very well prepared to meetings with us as if he knew our property by heart.
Mike G., Apex, NC

I could not have asked for anything better. Charles was very communicative, things were done on time as planned and the crew was very efficient and lift. Everything looking great.
Marilyn. T., Garner, NC

Everyone I have ever dealt with has been courteous, knowledgeable, and leaves me with complete confidence that my plants and trees will be well cared for.
Pam S., Apex, NC

Charlie is a very fine, personable, and informational representative. Thanks so much Charlie for taking care of us and our lovely acreage.
Diane S., Willow Spring, NC

Keep doing what you are doing. We are very happy with your service and care we receive.
Jim D., Holly Springs, NC

The guys were awesome as always. Super professional, and skilled. I would never trust my huge old Oak trees with any other company.
Karla G., Apex, NC

Very pleased with staff who have come and have really explained all their recommendations to my trees, and shrubs. Very courteous and knowledgeable.
Carole R., Fuquay Varina, NC

Skyler is fantastic and very caring in doing the job for our plants.
Beaux F., Apex, NC

Always go the extra mile in every regard, which is why I keep them coming back.
Bill A., Raleigh, NC

Charles, our sales representative, was prompt, under promised, and over delivered on schedule date, provided the expertise we needed regarding both grounding our very large Oak tree, plus diagnosed an issue with another tree. The crew was amazing. They were professional, kind, responsive, and took the time to answer questions that we had. They truly impressed us handling two large jobs so well. I feel that the crew went above and beyond. We are planning to install a zip line and they advised the best trees to use. Their idea is much better than our original plan.
Kristine B., Raleigh, NC

Charles, our sales representative, was prompt, under promised, and over delivered on schedule date, provided the expertise we needed regarding both grounding our very large oak tree plus diagnosed an issue with another tree. The crew was amazing. They were professional, kind, responsive, and took the time to answer questions that we had. They truly impressed us handling two large jobs so well.
Jeff B., Clayton, NC

Charles is awesome, knowledgeable, and easily approachable. Also worth noting is his promptness and willingness to answer any question or concern, as I am learning and partnering with Bartlett, above and beyond service expectations and what you find in corporate America in general.
Dave P., Apex, NC

Charles is wonderful and is always there to answer all of my questions. We are happy with overall service we have received. The fact most of our trees are beginning to thrive again is due to all of your company good work. Thank you.
Joni S., Clayton, NC

Charles has been servicing my property in Apex over the past year and I am extremely satisfied with his responsiveness and attention to detail to my needs when called upon. Charles is an asset to your company and represents it well.
Tom C., Apex, NC

I highly recommend Bartlett Tree Service. They came out to look at why our Cryptomeria were browning. They determined the bugs that were boring in them and were able to save them. They are very professional and return calls and really care.
Patty H., Holly Springs, NC

When we moved to NC we were looking for a company to care for our trees. They are expensive to replace. We could not ask more of our representative and the crew she sends.
Judy T., Raleigh, NC

All the Bartlett staff that we have spoken with are knowledgeable and friendly.
Paul A., Fuquay Varina, NC

Charles is excellent to work with, professional, efficient, organized, and I know I can count on him to follow through on service requests. His level of customer service is exemplary.
Lorie R., Holly Springs, NC

Charles is a great resource to have on your staff. He is very responsive, knowledgeable, and I feel honored having him tend to my trees and shrubs. It would be very helpful if you offered seniors a discount.
Tom C., Apex, NC

All Bartlett staff members whom I have met have been professional, courteous, and helpful. I appreciate the care that they provide in helping me maintain the beautiful trees around my property.
Larry C., Apex, NC

Very professional from the office to the guys that came out.
Keith H., Fuquay Varina, NC

Trees are looking good.
Frank C., Apex, NC

Charles Gilbert was most helpful at his inspection of my trees. I was so afraid many of them would have to be removed, but hopefully the problem, borers, has been caught in time to save them. Thank you for servicing my trees and trying to save them for me.
Beth H., Fuquay Varina, NC

Charles Gilbert is very responsive to my needs and requests. He always comes out to the house even without having a scheduled appointment.
Tom C., Apex, NC

My arborist, Charlie, is responsive and excellent. The team that worked on our out of control Tree were efficient and thorough. Our thanks to all of you.
Connie B., Garner, NC

Charles Gilbert was a good communicator, knowledgeable, and listened to our request. He made good suggestions for the health of our trees and aesthetic benefit of our yard. The quote was done in a timely manner and any questions or issues we had he quickly resolved. We would highly recommend him. Great job. The kids loved watching the bucket work.
LauraB., Apex, NC

Professional, personable, and smooth process. Mr. Gilbert came out to assess my trees of concern and make recommendations. He was obviously quite knowledgeable and experienced. That was very helpful since I have no visualization skills. The crew was awesome. They used their judgement in executing Mr. Gilbert's recommendations and did a fabulous job. I was very impressed by their skill and efficiency. Great experience start to finish. In the future when the budget allows, I would certainly call Bartlett again. The trees look terrific. Thank you.
Nancy B., Holly Springs, NC

Charles was very knowledgeable and helped us and our neighbors. The team that trimmed our trees worked great together and with us. Work was done efficiently and neatly. They asked if we were satisfied that day, so everything was great.
Pat W., Apex, NC

Staff was hardworking, courteous, and informative. Really nice people, made us feel like a valued customer.
Cathy L., Fuquay Varina, NC

Thanks for coming out to save our 100 year Oak tree. It is looking much better, a lot more new growth.
Gregg R., Raleigh, NC

Always friendly and a knowledgeable staff.
Amy S., Holly Springs, NC

Charlie Gilbert is an outstanding arborist combining extensive knowledge of his subject with excellent customer service. We want to express our appreciation to Luke for the meticulous and detailed job he did buying our Dogwood tree.
Mike G., Cary, NC

Our job was executed with the utmost care and respect for our property and towards us. We liked what was done and we believe it will help our tree root issues. Our local nursery recommended you and we are happy that they did. Fairview Nursery, Holly Springs Road. We will definitely call upon you if needs arise in the future. Charlie Gilbert is a professional who understands customer service and responsiveness. We enjoyed working with him to get the ball rolling.
Charles S., Apex, NC

Excellent job.
David S., Raleigh, NC

Excellent job.
David S., Raleigh, NC

Charles was great to work with. Trees on our property look good.
Frank C., Apex, NC

Excellent service from both the sales person and the technician who trimmed our trees and reinvigorated the roots. Friendly and very knowledgeable. We have recommended their services to our friends and neighbors. We look forward to having healthy and flourishing trees and shrubs with Bartlett's expert care. Thank you.
Camille W., Garner, NC

We have been very happy with Charlie Gilbert as our arborist since he took over our account. He has always responded promptly and answered our questions professionally. He also did an excellent job pruning our Japanese Maple this winter. It looks better than it ever has.
Bill and Joan L., Holly Springs, NC

Charlie, our Arborist, has been very helpful and available to answer my questions. The Arborist and the crew have been amazing.
Sam J., Apex, NC

All were very professional, knowledgeable, and helpful.
Teresa P., Holly Springs, NC

The entire crew and staff were awesome. From the on site consultation all the way to final clean up. Super impressed with the skill, cleanliness, professionalism, and timeliness of the crew. Thank you.
Nathan H., Holly Springs, NC

We were very pleased with our representative Charles and the crew that came out to our property. We would definitely use again and refer to others. Thanks for scheduling quickly and getting the job done well.
Jennifer G., Apex, NC

Charlie and the young men that came to my home were professional and respectful. They listened to my concerns and humored me when I drifted off topic. When I showed concern over a specific bush, the professional you sent thinned it out more and now it is blooming. I am so happy with our service.
Tracy M., Apex, NC

I really enjoyed working with everyone. It was more expensive than the competition, but much better service from everyone.
Traci C., Holly Springs, NC

Charles was very good with info about keeping mulch away from the base of the trees to promote better long term health and to cut roots from other trees that cross over my large Oaks.
Bob M., Apex, NC

Charles Gilbert is a pleasure to work with and represents your company very well. Very happy to have him as out representative.
Tom C., Apex, NC

Staff knowledgeable and friendly. Very efficient team. Tree was trimmed better than I had imagined.
Barbara N., Holly Springs, NC

Everyone from beginning to end was very knowledgeable, helpful, and friendly. I would definitely recommend to family and friends.
Derek F., Holly Springs, NC

Charlie was courteous, prompt, friendly, and shared his knowledge of the trees in my yard which could benefit from some pruning while others we thought may need a bit he recommended waiting on. I appreciated that.Our crew was courteous and cleaned up every bit of waste. They were efficient and completed the pruning agreed upon. This was an overall great experience. We felt we were informed on what was to be done and treated respectfully when the pruning was performed. The amount charged was also very reasonable, and actually lower than we expected.
Heather J., Apex, NC

Charles Gilbert, Arborist, assessed our concerns with our property. We discussed our options and we agreed on the work to be performed. He scheduled our work and expedited the services in a quick and efficient manner. Employees completed the trimming of our tree. Their work was quick and efficient in a safe manner. Clean up was excellent. I would highly recommend Bartlett Tree Service for your tree care needs.
Les G., Holly Springs, NC

Impressive new Arboris, Charles Gilbert. Very knowledgeable. Very responsive. Good advice given. Cares about our property.
Mike G., Cary, NC

Your crew members were very friendly and did a good job. They also recommended that I trim one of my other trees before the branches break off.
Nick G., Holly Springs, NC

Charlie is an excellent representative of Bartlett Tree Experts. We will continue to use Bartlett.
Pam O., Holly Springs, NC

Always friendly , polite, and knowledgeable.
Pam V., Apex, NC

Bartlett has always sent knowledgeable reps out to help and the crews are always skilled and polite. We appreciate the care they take and the good clean-up.
Jeannette M., Apex, NC

Very customer service oriented and knowledgeable.
Barb T., Apex, NC

Charlie is great. Appreciate his caring attitude and his attention to detail.
Robert G., Apex, NC

Charles was professional, punctual, and knowledgeable. I would highly recommend him to anyone.
Dwight C., Apex, NC

I always appreciated Stephen Bagley and now I also am very impressed with my new associate Charlie Gilbert. Very patient and clear explanations regarding my many questions. Thank you for hiring so well.
Robb C., Apex, NC

One of the best experiences with a company I have ever had. The representative met with me and explained the process and identified my trees that need service. He also came on the day he promised and completed the service in a timely and safe manner. I will use this company again.
Paul G., Apex, NC

Not only did the Arborist give detailed instructions and answer questions on the services I needed and why, he walked me through my property, explaining what sort of trees and shrubs I had, giving me tips on how to maintain them myself between visits. Crew members were very courteous and quick. Completely cleaned up after themselves. No twigs, limbs, clippings, nothing was left for me to deal with.
Johnathan B., Apex, NC

Charles Gilbert was very professional. He did an excellent job on the services he provided.
Jim E., Apex, NC

Great experience start to finish. Thank you.
Victor R., Apex, NC