What Our Customers Are Saying About Thorsten Clausen
Everyone was very professional. I was impressed by Thor and his team. I was especially impressed by the crew member who was explaining to the other crew member not only how to prune the roses, but why they were pruned that way. They were quick, professional, knowledgeable, and tidy. Thor knows so much about plants and landscaping. He is now our source for the whole garden.
Harry and Lisa B., Summerland
Thor is very knowledgeable and willing to share his expertise and advice. I enjoyed talking to him at the Gardenworks Spring Fling event. He helped me identify a shrub from a photo and suggested plants for my slope. I have had Bartlett staff work on my trees and shrubs for two years. I will recommend them to my friends. They offer customer service with a smile. All the staff are helpful and friendly, but very professional and courteous. They actually asked if I was happy with the work. They did an excellent job and cleaned up thoroughly after themselves. Such a high level of customer service is a rarity these days.
Ken and Lynne F., Peachland
We have very much appreciated the expertise that Thor offers. He seems sincerely interested in maintaining the health of our trees and bushes in a sustainable manner and gives us guidance. We have known Thor for over fifteen years and he has always provided us with great advice.
Greg and Anne S. , Penticton, BC
All personnel in this company are first rate. Communication skills are excellent. Work is completed on time and on budget. The Arborist is a treasure trove of advice and information.
Harvey and Melanie , Summerland, BC
I was very impressed with the crew. They were professional, respectful, and very knowledgeable. They handled a difficult situation with ease. They did a good job on our Willow and cleaned up afterwards. Very pleased with the service Thor provided.
Paulette P., Osoyoos, BC
Thor Clausen and the crew at Bartlett have attended my property approximately five times in the past five months to remove three stumps and attend to the care of my four fruit trees. Each time they would consult with me regarding the purpose of their visit, they were very polite, explained their work then proceeded with the tasks in an efficient manner. Very pleased with the service.
Malcolm B., Summerland, BC
Thor was prompt and informative. We are happy with his advice. The team that arrived to do the work were prompt, polite, and tidy. They were kind and understanding when I expressed my anxiety at the loss of the two trees. They said it was normal and happens a lot. They reassured me we made the right decision. That was the icing on the cake. Professional and caring.
P. and V. W. B., Penticton, BC
Staff are always polite and helpful when dealing on the phone or by email. Thor Clausen has always been very thorough in his inspections and advice, very knowledgeable, and considerate of client situations. The crew members are polite, friendly, and professional. They seem to get along well with each other and are always positive. I have been dealing with Bartlett Tree Experts, mainly with Thor as the main contact, for a number of years. My late husband and I always found the explanations of work and product top notch. I have recommended them to friends without any hesitation. Keep up the great work.
Judy D. , Osoyoos, BC
Thor was our first personal contact. Very knowledgeable and informative, while explaining what was wrong with the trees we thought needed to be removed. The crew of three that came to do the tree removal worked competently, safely, and as a team. They explained the plan of action to us then went to work. The faller was amazing.
Gordon C. , Peachland, BC
Your team is a pleasure to work with. We appreciate the advice we received from Thor about the trees on our property. The crew who removed five large trees and pruned two other trees worked safely and efficiently. They were very careful to avoid damaging our driveway. They consulted with us at appropriate times during the work process and worked effectively as a team.
Lynn J., Naramata, BC
Thor was very professional and a pleasure to work with. The fellows that came to do the work were courteous and professional as well. We were very pleased with their work and would hire your company again if needed in future.
Shane and Vicky S., Penticton, BC
Office staff was friendly, helpful, and patient. Crew was friendly and efficient. Thor's the best!
Heather H., Penticton
We really appreciated the prompt response for an appraisal and quote. Thor was professional and knowledgeable, he taught us about our fruit trees and cedars. The crew who came to complete the prunings were friendly, knowledgeable, and efficient. They also patiently answered our numerous questions. I believe we received very good value for the price charged and would highly recommend Bartlett.
Barry & Susan G., Penticton, British Columbia
I am very satisfied with the Bartlett Arborist and always happy to meet him. The Bartlett crew is always very friendly and they are doing an excellent job. I will be back next year again with my request for service.
Bernie G., Summerland
Good crew. A special thanks to Thor for his time spent in advising me on my tree "issues."
Marion B., Summerland, BC
We are the landlords of this property and were not on site when the work was done, but we are very happy with the results, and our tenants have told us how impressed they were with the work ethic and consideration of your crew each time they came. We would like to have you come back and do the same thing next year.
Ron and Dixie S., Penticton, BC