Richmond Tree Service Testimonials

Ethan is the best. Very happy with Bartlett. Ethan is knowledgeable and has an excellent manner in dealing with customers. Always happy with Bartlett.
Della A.

Very efficient, friendly, and accommodating. Thank you!
Lyn C.

Ethan has been great to deal with and is very informative. So have the crew members that have come to work in my yard.
Nancy P.

Never had any issues with Bartlett, it has been great. Matt is always knowledgeable and great. The crew that have come for trimming and treating are always super nice, efficient, and great to work with.
Elia H.

I had a communication gap at first with my representativeAfter following up, he was quick to respond and prompt with information. I appreciate that he did not try to make excuses but worked to make it right. Very pleased with report and plan for my home. Looking forward to future service with Bartlett.
Bryon L.

The experience was first rate. Ethan was very professional, courteous, and friendly. They show up on time when expected. Look no further than Bartlett for excellent tree and landscaping services.
Bruce S.

Ethan is a great partner. Without his help over the last ten years, I would have lost my favorite tree.
Kathryn S.

Morgan did a great job for us. She made an excellent recommendation for treating our Boxwoods, and she was a pleasure to work with.
Gary S.

Your staff does fantastic work. Thank you. Everyone we have come into contact with has been extremely courteous, professional, helpful, and knowledgeable. Thanks for all you do to keep our trees happy and healthy.
Karl S.

Working with Warner Winthrop is delightful. He is knowledgeable, and he has a keen eye. He spotted the early stages of Crape Myrtle Bark Scale on my Crape Myrtles, had he not seen them, I would not have known the scale was there, and he promptly arranged treatment. Many thanks to Warner. The crew member was very courteous, respectful of my yard, and efficient.
Jeff M.

Easy and efficient experience. I have nothing but good things to say. Thank you.
Kelly H.

We had a great experience with Bartlett. Our beautiful tree looks so much better. The team was courteous, prompt, and professional. They cleaned up all the branches they removed and left the site looking good. We are very pleased with the service and will definitely use Bartlett again.
Laura F.

The crew, Noah, Jessie, and Morgan-were amazing. Very professional, safe, and worked well as a team. Always first class service.
Dan F.

Bartlett has been easy to work with, friendly, knowledgeable, and responsive in my recent two jobs. As important, I have found Bartlett to be very price competitive. Matt has been wonderful. He has responded to my issues very professionally and has been very patient with my questions. Brandon and Andrew recently did a wonderful job of pruning and could not have been more patient and friendly. They also cleaned up behind them. The front desk showed excellent customer service when I called with questions and to pay my bill. She also followed up with me quickly as I requested with a question. Good customer service, very knowledgeable, professional, and good quality all around with a fair price. Thanks Bartlett.
Pam W.

Warner and Morgan are terrific.
Nancy G.

This was my second experience with the Bartlett tree crew. I was 200% satisfied because the crew exceeded my expectations. My property was completely cleaned up to the point that, on the ground, you could not tell that tree work had been done. But when you look at my trees, you see beautifully shaped and balanced tree tops. All of this was done in a completely safe manner both to human life and property. You guys are amazing. I do want you to emphasize the physical tree climbing and trimming skills and artistic abilities of the man who climbed my tree. He is truly one of a kind. You all are blessed to have him.
Bevin M.

We have used Bartlett’s services many times over the years and their service is always consistent and high quality. They are knowledgeable and efficient. Well worth the price, a good value.
Que V.

Professional, safe, informative, and reliable. We have a 300 year old American Elm in our city garden that requires expert care. Ethan and his team deliver. They are responsive and champions in their fields whether it be climbing, and carefully pruning or making a pal. To address concerns in the garden. Appreciate them. I trust Bartlett's people.
Carrie R.

We always appreciate Ethan Crockett’s promptness, knowledge, and professionalism.
John C.

Our specialist, Ethan, was professional, knowledgeable, friendly, and very responsive to our inquiries. The team was in and out efficiently and great clean up. Very positive experience.
Kay D.

Professional, safe, informative, and reliable. We have a 300-year-old American Elm in our city garden that requires expert care. Ethan and his team deliver. Responsive and champions in their fields whether it be climbing and carefully pruning or making a pal. To address concerns in the garden. Appreciate them. I trust Bartlett's people.
Carrie R.

We always appreciate Ethan Crockett’s promptness, knowledge, and professionalism.
John C.

Our specialist, Ethan, was professional, knowledgeable, friendly, and very responsive to our inquiries. The team was in and out efficiently and great clean up. Very positive experience.
Kay D.

Arborist was very helpful. He walked the yard and looked at other shrubs. This is a great service. I do not know where else I could go for this type of help.
Robert H.

Your whole team is outstanding, from sales, office staff, and work crews, everyone is very professional and polite.
Charlie C.

I have been using Bartlett for a few years now. Ethan is a great rep for Bartlett. He's very informative and provides tips on lawns and scrubs, in addition to my trees.
Margaret M.

Ethan is very knowledgeable and always does a great job.
Elizabeth F.

Very knowledgeable and courteous.
Sally G.

They always announce themselves and explain the treatment. Very polite and courteous. Would recommend them to anyone.
Bill S.

Ethan is very knowledgeable and always does a great job.
Elizabeth F.

Mitchell is very informative and knowledgeable and Jessie alway calls when she is on the way to do treatment and is happy to answer questions.
Karl S.

Mitchell is very informative and knowledgeable. Jessie alway calls when she is on the way to do treatment and is happy to answer questions.
Karl S.

Adam and his crew were hard working, careful about the yard and shrubs, and friendly. Professional, too.
Lynn P.

Matt has been very helpful and creative with his treatments to our trees.
Anne H.

Very pleased with service and our resident expert Ethan.
James and Nancy J.

Matt has been very helpful and creative with his treatments to our trees.
Anne H.

Grateful I called Bartlett. Thank you. God willing see you again in spring for 2nd treatment..
Eleanor B.

I am very pleased with our arborist, Mitchell Billeter, and the crew that worked to remove the large White Oak tree from the middle of our rear patio. They demonstrated considerable knowledge and skill in accomplishing this complicated removal and did it in less than a day.
King T.

I appreciate the courtesy and quick response time with any questions I have had. Matt and his team have done a great job in keeping our trees healthy and answering any questions we have had. I would highly recommend Bartlett Tree service to anyone needing tree service.
J. C.

They did a great job.
Anie C.

Everyone knew what they were doing, and showed up on time. That does not always happen in this day and age.
Patricia D.

Arborist is great. John is courteous, resourceful, and all around nice guy.
Kim M.

Staff and service exceeded my expectations. Everyone I worked with at Bartlett was informative, helpful, thoughtful, punctual, friendly, responsive, not to mention their proactive follow-up. I could go on and on. Warner was thoughtful enough to take the initiative to send me the label from the horticultural oil they were spraying on my Crape Myrtle trees so I could send the info to my neighbors. Neighbors were appreciative to know that the spray was not harmful to people and animals. Most of my neighbors use Bartlett and I have posted recommendations on my neighborhood facebook.
Nancy G.

Did what I was expecting and told me when they were done and what were next steps. Thanks guys for a job well done.
Joyce R.

Everyone is so friendly, helpful, and professional. It is like a dream come true. I will call on Bartlett in the future for my tree work.
Lisa L.

Very professional, courteous, on time, and efficient. Could not have asked for more. When inspecting, I asked for another large branch to be removed, and the crew got the needed equipment back out of the truck and completed it. Very much appreciated.
Sven A.

Fantastic experience from the front office, to the initial consultation, to the actual work everybody was professional, courteous, and just a great experience overall.
David G.

Best support I have ever had from Bartlett. Took down a huge, neighborhood beloved tree and left few traces. Warner was so very helpful and the rest of the crew worked very had to make it happen in a day and a half.
Regina L.

Fantastic experience from the front office, to the initial consultation, to the actual work, everybody was professional, courteous, and just a great experience overall.
David G.

The crew leader was always available to answer any questions I had. Everyone appeared to be working well together. The site was cleaned after work completion and neighbors were complimentary about results.
Marion F.

Matt and Wesley go the extra mile. They both make Bartlett customers feel appreciated with extraordinary service.
Bill T.

Team was super professional and did a fantastic job. Extremely happy with your services and will use you again.
Mark M.

Great people doing a great job. I could not be more pleased with everyone. Friendly, warm, and down to earth. I am completely satisfied. I do not say that about many companies that have done work here.
Lisa L.

I found the team to be be very helpful and descriptive of their duties to complete the job. Particularly impressed with preparation and job cleanup. Worked out very well.
Victor S.

Very professional and knowledgeable. Ethan and all the crew that worked on our projects have been very polite and courteous. Would recommend this company to anyone.
James and Nancy J.

Both Warner and Jessie are exceptionally professional, courteous, and friendly. They took time to walk the entire property with me and answered any and all questions that I had.
Ed G.

Outstanding service. Friendly, timely, and great work all around.
David W.

Mitch has picked up where Greg left off. Very helpful and knowledgeable. I would not let any other tree company on my property. I see a number of other tree services in my neighborhood and cringe every time I watch them work. It is rare to see a hard hat or safety glasses among the entire crew. Not only do Bartlett crews have all the proper safety equipment on the ground, the tree work is amazing. I watched a crew at our house spend almost an hour examine a tree to find holds before throwing the first line to start climbing. They are obviously pros.
Dan F.

Mitch Billeter was wonderful and such a professional to work with. He went above and beyond to make sure everything was completed smoothly and to satisfaction.
Timothy R.

Professional and knowledgeable. Friendly, quick and professional, with work done exactly as stated. I could barely tell they were here because they were so neat and clean.
John Hewitt

Every time a technician comes, they ring the doorbell, introduce themselves and explain what treatment or procedure they are doing. Very professional and based on the results, very efficient.
Bill S.

Greg was so nice and very knowledgeable about our trees. The technician who came to do the work was also very nice and friendly. Overall great experience, will definitely use Bartlett for all of our future needs.
Laura V.

Everyone was wonderful. Such a pleasure to work with.
Emily C.

Bartlett is a terrific company to work with and I highly recommend them. They are professional, respectful of property, friendly, and safe. And as an added bonus, they are great with curious 3 and 4-year old boys who love trucks, machines, and want to know everything about tree pruning and removal I used Bartlett for tree removal and pruning a few years ago at the recommendation of a neighbor, and they were my first call when I was looking to have similar work done this fall. It was easy to schedule an appointment for an evaluation of my property, and Ethan Crockett came out and provided a detailed estimate for both the work he recommended and the work I was considering. He pointed out a tree that appeared to be fine when viewed from the house but was actually rotting at the base around the other side, and leaning over a neighbor's shed. We ended up with quite a list and Ethan added considerable value by coming out again and re-grouping the list into prioritized tiers. Once we decided what to move forward with, the appointment was scheduled promptly. We got a reminder call the day before with additional information about arrival time and other preparation guidance. On the day of the appointment the crew arrived on time, evaluated the condition of the yard, and got to work. They clearly take safety seriously and had cones set up to mark areas where branches would be falling. They perform their work carefully and thoughtfully, unlike other companies I have seen who chop away at trees haphazardly. They were also respectful of my property and any adjoining property that was impacted by the work, and cleaned up thoroughly. But best of all, the crew was really great with my 3 and 4-year old boys, who supervised the work all day and peppered the crew with questions and knock-knock jokes. I was thrilled with the work they did, and my boys were over the moon with the whole experience. They probably would not be the least expensive quote you get, but their customer service, knowledge, high quality of work, professionalism, and safety are totally worth it if those are things you value.
Emily C.

I have worked with Ethan for over ten years now, and I have come to trust him a great deal. When I have called him with concerns about individual trees, he usually finds ways to preserve them and keep them healthy. He strikes me as a guy who really cares about trees. For this reason, when he does recommend that we remove a tree, as he recently did, I trust his judgment. When my wife and I first bought our home in 2009, I never imagined that I would come to depend on an arborist the way we have come to depend on Ethan. Ethan is the reason we will continue to call upon Bartlett. Just a quick comment about the three man crew who recently removed a big Maple in my backyard. They were here for two straight days, and they worked tirelessly. At no point was I concerned about damage or that something would go wrong, despite the fact that the Maple was oddly shaped, with large limbs hanging over my home. I was able to speak with all three of them over the period that they were here, and each of them was friendly, warm, funny, and easy to chat with. This is a rare thing, and I just wanted to recognize them for their quality, both as workers and people. They represent Bartlett very well.
Kevin P.

All company representatives were pleasant and efficient.
Jane J.

I have the highest expectations of Bartlett and I have never been disappointed. I like and respect every one of their workers that I have ever met. I have called upon their service for forty years.
Henry B.

Very informative. I was so pleased to see how kind the staff was. The knowledge they have to save tree's is greatly appreciated. Thanks to all at Bartlett Tree experts. Thank you to Greg for pointing things out to us so we could address them. Spot on.
Tracy L.

Excellent,professional services,with quick response in an emergency situation after a storm toppled a tree.
Robert C.

Greg is always responsive. Joe, your crew chief, has worked on my property several times and is always prompt, courteous, and a true artist when it comes to trimming. Your crew always use strong safety practices.
Kenneth M.

Very knowledgeable, professional, and friendly.
James and Nancy B.

The technician performing the work always came to the door to announce his presence and describe what he would be doing. He was efficient and pleasant. I am very satisfied.
Bill S.

Very knowledgeable, responsive, and excellent scheduling. I have confidence in the assessments and recommended treatments. Thanks.
Peggy T.

Ethan was knowledgable and helpful. We appreciated his patience with diagnosing our issue.
Melanie P.

Very satisfied with the entire process. Matthew Brinckman was great as was the crew that came out to do the work.
Brett H.

My Bartlett arborist was incredibly knowledgeable, honest, polite, personable, and not pushy. He was willing to talk through every tree in my yard and provide insight and guidance. I have been very satisfied with my service so far and plan to schedule more work in the near future. The gentleman who came to complete our boost liquid service was efficient, professional, and also very nice and knowledgeable.
Elia H.

Greg and everyone has been great to work with.
Judith D.

Appreciate the excellent work on our property. Bartlett crews are always respectful and courteous. Bill Poad is the arborist I have trusted for years and I would not hesitate to ask him to help with anything tree or plant related. Best in the business.
Cary G.

Everyone on the Bartlett Team was beyond expectation. When we were shopping around for a professional to handle a very old American Elm in our backyard that appeared to be diseased with infestation of insects, we started going down our list in reaching out to tree service companies where no one even answered their phone. When we reached out to Bartlett, they answered promptly, and provided the information we needed to set up an onsite consultation. We were given the information we needed by their Arborist Ethan. Ethan was so knowledgeable and professional. We made an appointment for the crew to begin work and everything went like a well orchestrated dance. The crew worked in unison with each other and carried out two very long days of hard labor. Safety was a priority and the equipment on site was very well planned. As the tree was cut down, branch by branch carefully, it was put through a chipper, destroying all the diseased wood and debris. The worksite was spotless when they were finished. Then the stump and root grinder service came through and left the work site with a beautiful level ground. No one would ever know there was ever a 100 year old tree there. Then drawing our project to an end, we received a wonderful call from Bartlett to make sure everything had met our expectations. Bartlett is Exceptional and I would recommend them highly.
Jamie M.

Ethan walked our yard and found a dangerously dead tree we thought was healthy. He is a great asset for Bartlett.
Chrisand Alice W.

We had an all around excellent experience. Ethan was great to work with. Both my wife and I were very impressed by his knowledge and professionalism. He did everything in his power to make sure that our needs and expectations were met and spent a lot of time with us to ensure we had satisfactory answers to our questions. Effort should be made to properly reward him for his hard work. We will definitely be repeat customers thanks to our experience with Ethan and with your company.
Paul S.

Very courteous and professional. We are very pleased.
Robert L.

Everyone we worked with from the people answering the phone to the tree removal workers were incredibly professional and helpful. The Arborist, Ethan, was amazing to work with.
Paul S.

Bartlett has been more than satisfactory, especially Greg Crews who is always courteous, friendly, and very knowledgeable. I feel confident with any advice he recommends. Other employees who have been to my home are always very professional.
Kathy L.

Ethan Crockett was very professional, polite, and friendly. The crew did an amazing job.
Alvin G.

I have nothing but good things to say about this company, the office staff, and the crew. They are not a fly by night, but well established, bonded, and insured. The crew was very professional and receptive to all my concerns. I receive a quarterly newsletter from the company that is filled with useful information about tree care and maintenance schedules. Very pleased with the service I received.
Rick M.

I selected Bartlett because of your company's reputation and experience. Your crew did an excellent job and I am glad I went with your company.
Tom C.

Ethan was very helpful in presenting ideas and alternatives to how the work could be accomplished. He provided detailed estimates of segments of work that needed to be done which allowed me to make good decisions. He clearly has a good knowledge of trees and tree service work.
Tom C.

Been working with Ethan Crockett for several years. He is very knowledgeable and provides sound advise when it comes to improving the looks of the property. His suggestions are welcomed and I have taken his advise on more occasions than not. I consider him a friend and look forward to future dealings. Bartlett is fortunate to have Ethan.
John H.

Never been disappointed with the men sent to do the work. They are courteous and knowledgeable about their jobs. I have always felt comfortable with them and they have surprised me with the thoroughness of their clean-up phase. They are professionals at their trade.
John H.

Ethan Crockett has done a good job when reviewing my landscaping every year for things that may need to be treated. The Arborist that pruned my Crape Myrtles this year listened to my requests for shaping and did a wonderful job.
Lisa F.

We are very appreciative of Ethan’s willingness to share his knowledge and expertise with us. We have learned a lot from him.
Jo K.

Bill Poad is one of Bartlett's greatest assets. I always come away from our interactions better informed and amused.
Leslie S.

Everyone was extremely polite and professional. The work was clean and prompt. The Arborist did a great job helping me decide what was best to improve curb appeal and the life of our trees. I look forward to seeing the changes the work will make in my front yard and completing the work in the backyard in the future. They not only care about your trees and bushes they also gave me advise that extended the life outside our house. Thank you so much Bartlett.
Brenda C.

Bill Poad and his crew members have been caring for my trees for many years. I would not choose anyone else to care for my trees.
Grover M.

Bill Poad and his crew members have been caring for my trees for many years. I would not choose anyone else to care for my trees.
Grover M.

Bill Poad, is very knowledgeable, thorough, professional, and is a pleasure to work with. You are fortunate to have such a good representative on your team.
Steve B.

We continue to be very pleased with Ethan Crockett's expertise and how he works with us. Every Bartlett person we have had contact with over the several years you have done work for us has been #1.
Michelle G.

Bill Poad is great to work with.
Georgia R.

Excellent service, very knowledgeable, and helpful. Always do a great job.
Cathy K.

I always enjoy talking with Bill Poad. He is a font of useful information. He seems to know a lot about trees, too.
Leslie S.

We have used Bartlett over the years and your crews have always been courteous, hardworking, and neat.
Leslie S.

All the men worked very well together and had an excellent attitude. The Bartlett climber had very good judgment and was very skilled at his job. I was very grateful for the quick response. I was concerned about my neighbors losing power and having to deal with broken fences in freezing weather. Thanks to Bill Poad and the willing crew, everything was done before any damage could occur.
Julia R.

Ethan Crockett is a remarkable ambassador of your company. We have become a loyal and satisfied customer primarily because of Ethan. Each of the staff we have dealt with have been the best of the best.
Tom M.

Greg and the crew were fantastic. We are so glad we chose Bartlett to handle our tree care and will definitely call on your services again.
Gary D.

I have always been pleased with the quality of the Bartlett representatives, technicians, and their workmanship.
Steve B.

I have always been pleased with Bartlett and level of service. Bill Poad has taken good of us over the years.
Jane H.

Ethan has been very helpful. The workers were very good and I will use Bartlett again as I have in the past.
Pat S.

We are extremely pleased with the excellent care provided by Bill Poad. He has been taking care of our property for several years. Last year via our referrals has serviced multiple neighbors to address issues with their trees. Bill has extraordinary expert knowledge of trees and shrubs and freely shares his expertise with us to improve the health of our trees. Bill has developed a strong partnership with us and constantly maintains regular communication and responds to our questions and concerns in a prompt manner. We have strong trust in Bill and his recommendations.
Phil S.

Greg always goes out of his way to assist us when we have any issues. He also checks in when bad storms occur, just to make sure we are okay. I had a tree go down across my driveway after a storm. He sent a young man out late on a Sunday so we could get out of the driveway. All Bartlett staff have been very attentive to our needs.
Jack R.

Greg Crews is a huge asset to Bartlett. He is prompt, listens to how you feel and is a joy to work with. The crew has always been professional and leaves the yard in perfect shape.
Sue R.

I have always been very pleased with Bartlett tree experts. Greg Crews is thorough, prompt, and overall a wonderful representative of Bartlett tree experts.
S. Raynor

I would like to thank your company for such prompt service and would also like to point out the fact that Mr. Crews was exceptionally well spoken and polite. It was a pleasure to hear him explain things as he answered each question and educated me on how things are done and the reasons behind the methods. Your company was well represented by this individual.
E. Smith

Thanks for the wonderful job you and the men did in my back yard and for doing it so quickly.
Susan K.