Richard M. Croft Jr., Local Manager & Arborist Representative

Excellent work so pleased with the Oak tree trimming. We are planning more work in the spring with Bartlett.
Kathleen G. , Syracuse, NY

Richard Croft is a very good communicator and I feel I am in good hands with him. Glad to have his eyes on my property his crew foreman Jermaine was also excellent and talked to me throughout the project and seems very knowledgeable and also a good communicator. The work was very good.
Steve M., Skaneateles, NY

Very responsive, pleasant, and efficient.
Fran M., Skaneateles, NY

Great experience all around. Rich and his crews did a fantastic job with tree root issues, pruning, thinning our trees, and treating for nutritional deficiencies. Would highly recommend Bartlett Tree Experts and will use again.
William M., Syracuse, NY

Everyone worked together very efficiently and professionally. They did their jobs. Everything had been laid out ahead of time and all was completed. Cleanup was done quickly but thoroughly.
Mary Ann E., Syracuse, NY

Your service was great and professional, from the time I went online to schedule an appointment to have someone check out the problem with the tree, to your response time back to me. Everyone was great, explaining everything that was happening with the tree, what treatments. Honest about the effects and outcome. So glad I called you guys. I loved the fact that they took the time to explain what was happening to the tree, scales, and insect. A lesson in science and tree care. Loved it.
Kathie G., Syracuse, NY

Crew was very professional, knowledgeable, and did a fantastic job. Trees were happy and so were we.
Dick L., Marcellus, NY

Thank you all for excellent service from the first phone call through completion of the tree removal and follow up communication.
Amy B., Syracuse, NY

All staff I have interacted with have been knowledgeable, courteous, and clear.
Elisabeth B., Marietta, NY

Extremely professional and knowledgeable. Great service. My White Pine tree has never looked better.
Brena K., Seneca Falls, NY

Friendly and attentive to questions. An asset to Bartlett.
Jeannette M., Syracuse, NY

Great staff and service.
William M., Syracuse, NY

Courteous and answered questions with kindness. Our yard was left spotless. We would have them back in the future.
Elizabeth Z., Syracuse, NY

Service was perfect. Very professional.
Paul M. , Jordan, NY

Rich is always conscientious about his dealings with us. He notifies us when his crew is coming. and follows up with either a phone call or a visit. He came the other day and even started digging around the stump that needs to be removed. We are very pleased with the crews that have been sent to our house.
Veronica S., Syracuse, NY

It was great. The work crew that takes care of my property are really excellent and a credit to your company. Very good service.
Maureen H., Marietta, NY

Helpful, knowledge staff. they keep the customer informed and are courteous. did s great job on three large trees near the house. they are filling out nicely this spring. Thank you.
Ann S., Syracuse, NY

I have no complaints at all. The crew and representatives from Bartlett are always friendly and courteous. Thank you for taking such good care of our trees.
LeeAnne C., Syracuse, NY

Thank you for a great job.
Colin K., Syracuse, NY

Everyone is very friendly. The crew did a great job cleaning up after significant trimming. I am very pleased overall.
Jenna M., Syracuse, NY

Excellent service. Very knowledgeable and professional. I would highly recommend Bartlett Tree Services.
Brenda R., Seneca Falls, NY

Always happy with your services.
Maggie W., Auburn, NY

We are delighted with the service we received from Rich Croft, and each of the gentlemen who pruned our trees. We recognize and appreciate the level of knowledge, experience, and professionalism apparent in all our dealings with Bartlett Tree. We can recommend Bartlett Tree without reservation.
Richard K., Syracuse, NY

The phone calls explaining what was done and how to continue the care are appreciated by tree lovers.
Marc B., Skaneateles, NY

They already made it better by maxing out their time and estimate doing extra clean up. Polite, punctual, educational, highly capable. Good listeners, delivering beyond promises. This staff has efficient, professional goals keeping the trees and customer service as their primary concern. It is rare today to find standards that came with this crew. I highly recommend Bartlett.
Holland G., Skaneateles, NY

Everyone at Bartlett has been courteous, knowledgeable, and capable of doing their job well. We are always pleased with the work they do.
Veronica S., Syracuse, NY

Very helpful and efficient. Outstanding people. They work hard even in the rain and snow on the ground. Thank you.
Geraldine D., Marcellus, NY

The work was done efficiently and by workers who knew what they were doing. Of course they cleaned up, but I was impressed with their work. Not only did they put runners on the lawn for parking their equipment, but after it was all moved off the lawn, a worker came back with a fork to lift the ground that had been matted down. As the days grew colder and parts of our state bombarded with snow, I wondered if they would be able to come after all. The leaves were off the tree, which I am sure made the work easier.
Marion T., Syracuse, NY

Nothing, service was better than expected. Crew members were courteous, knowledgeable, and very competent.
Susan B., Auburn, NY

Always a great experience with your company. Always on time and very informed. Thanks again.
Rick F., Syracuse, NY

Barlett crew arrived early am. Very friendly. Did a great job trimming and and cleaning up. Would recommend Bartlett to friends and neighbors.
Diane F., Marietta, NY

The crew did a nice job and cleaned up afterward. They were very courteous and answered all my questions.
Jo-Ann B., Syracuse, NY

Arborist and crew were very thorough. They provided detailed explanations on improving the health of our trees by collaring, and removing roots that circled the truck. Excellent service in schedule.
Marshelle W., Auburn, NY

Consistently sound recommendations and great work. Site is always clean after work.
Lisa N., Syracuse, NY

You guys do a good job, show up when you say you will, and the goal has been very successful. The deer that were destroying our Arbs have disappeared.
Barry D., Syracuse, NY

Everyone was so amazing. Can not say enough about the service. Rich is exceptional and went above and beyond.
Sheree M., Marcellus, NY

The worker who came was courteous and informed us of what he was going to do.
Veronica S., Syracuse, NY

Very professional service from beginning to end of project.
Patricia H., Syracuse, NY

Guys are great.
Susan R., Skaneateles, NY

This is the third time I have worked with the Arborist and it has been a great experience each time. We have great communication, and I was extremely happy with the work completed on the hedge. The crew was very friendly and efficient. Great Job Guys. Looking forward to seeing them all again next year.
Stephen K., Skaneateles, NY

The crew member was exceedingly polite. I wish I could remember his name. The arborist seems knowledgeable and capable. I hope the proposed solution works.
Stephen K., Marcellus, NY

Everyone was polite, respectful, and friendly. They are hardworking and did their job well and cleaned up everything.
Sara V., Skaneateles, NY

Bartlett’s staff is absolutely professional. They arrive when expected with a call in advance to remind me of the appointment or scheduled service. They complete the task and left the property neat and clean. I am very happy to have their help.
Nancy M., Skaneateles, NY

We are very happy with the staff and service we received from Bartlett tree.
Virginia E., Auburn, NY

Not much to recommend, as the experience was very good and professional. Really no problems and great follow up. All that have contacted us were professional and went out of their way to inform and work with us in the tree treatment plan. Would highly recommend using this service to anyone.
Edward R., Syracuse, NY

The man who came to remove the tree stump did a fantastic job. I am very pleased with his work.
Maureen C., Auburn, NY

Great crew working in the rain. Rich Croft is so knowledgeable and helpful.
Jack B., Skaneateles, NY

All members of your team were great, Jermaine, the work crew leader is a great asset to your company.
Kathleen M., Skaneateles, NY

Service is always top notch. Will call again next year. That Linden tree will be the death of me, never stops giving. But so pretty.
Marilyn V., Syracuse, NY

Looking forward to spring to treat the trimmed trees to continue to bring them back to healthy, pretty trees. Thank you.
Donna M., Syracuse, NY

The work crew was courteous and considerate of our property. They did an excellent job and we appreciate the work that was done for us. Rich Croft is very knowledgeable and professional. It is a pleasure to work with him and the staff.
Nancy L., Elbridge, NY

Super nice and thorough as well as communicative.
Marc P., Skaneateles, NY

Can not say enough positive comments for both your staff and the Bartlett Arborist representative.
Joan M., Auburn, NY

Very professional and easy to work with. I always recommend Bartlett tree company to others.
Carl G., Skaneateles, NY

Absolutely nothing. I was VERY pleased with every aspect.Knowledgeable, friendly, courteous, and efficient.
Jane S., Auburn, NY

All have been wonderful. Rich its very knowledgeable and helpful.
Scott M., Syracuse, NY

Excellent and quick responses to my questions and concerns.
Joan M., Auburn, NY

Made the extra effort to come on a snowy cold day Friendly hard workers, will use you again this spring.
Glen H., Auburn, NY

The Arborist who came for the consultation was very professional and friendly.
Mary Ann A., Marcellus, NY

Dealing with Bartlett was a pleasure from beginning to the completion of several projects. Their customer service was outstanding. What a refreshing change dealing with their knowledgeable, professional, and friendly staff. I am planning on calling Bartlett again if any needs arise. I highly recommend this company.
Nancy F., Jordan, NY

Great friendly crew who answered all of our questions. Rich was professional and helped us to take care of what we needed done now.
Thomas J., Marcellus, NY

Everyone is courteous, knowledgeable, helpful, quick, and happy to help.
Mike F., Syracuse, NY

I was extremely happy with price, communications, the pruning of the Birches. I delayed having it done because I thought it would cost a lot and was worried about the look of the trees after being pruned. My worries were unfounded.
Joanne A., Syracuse, NY

Wonderful, professional, courteous staff from start to finish. Did a great job on all my trees.
Cynthia O., Syracuse, NY

Your staff was informative about the process, friendly, and courteous.
Barry D., Syracuse, NY

Rich is always conscientious and attentive to my requests. I thank you for such professional service. Rich represents your company as the most experienced and compassionate in the industry. He should be acknowledged for his attentiveness to detail.
Lauren F., Syracuse, NY

Every one was a pleasure to work with. They did a great job. I will use Bartlett again in the future.
John D., Syracuse, NY

I always enjoy seeing the Bartlett crew. They are friendly and do a great job. I have been very happy with the help and expertise of the Bartlett Tree Services employees. Thank you for providing expert care for our trees.
Lee Anne C., Syracuse, NY

I am always very satisfied with the service provided by Bartlett Tree Experts.
Carolyn E., Auburn, NY

Very professional and helpful. Mr. Croft was knowledgeable, friendly, and courteous. The men who did the work were kind, friendly, and did a great job. I called Mr. Croft to thank him and tell him what a great job they did. I would highly recommend Bartlett.
Mary Ellen F., Syracuse, NY

Very professional and helpful. Mr. Croft was knowledgeable, friendly, and courteous. The men who did the work were kind, friendly, and did a great job. I called Mr. Croft to thank him and tell him what a great job they did.
Mary Ellen F., Syracuse, NY

Rich was professional and honest and a pleasure to work with.We were so impressed with everything that was done, from cutting down and stump grinding of our Japanese Maple and pruning our Red Maple. The entire Bartlett crew was courteous and very respectful of our property. Thank you so much. We are looking forward to working with you in the future.
Mary Jane Y., Syracuse, NY

Very satisfied with the overall experience from start to finish. Truly a very customer service oriented company. It is a pleasure doing business with you. My trees and flowering trees have never ever looked this good. Thank you.
Maria F., Syracuse, NY

Everyone that I came in contact with from the Representative, to the actual cutting crew, and the Inside support team were very friendly and professional. Excellent to work with.
Laurence H., Syracuse, NY

The Bartlett rep. was very friendly and informative. He gave me extra details about the condition and treatment of our Birch trees. Also provided background information about the Bartlett company. The cost of our Birch treatment program is more than the previous company we used but already , we can tell the service is so much better.
Linda T., Auburn, NY

Thanks We have used Bartlett for decades at our previous residency and look forward to continuing on Cayuga Lake.
Bill S., Union Springs, NY

Chris, who sprayed our Peach tree, was knowledgeable and courteous. I appreciated his sense of humor. My first impression of Bartlett was with Rich. In addition to comments and advice about my Peach tree, we walked the property and discussed other possible projects. He was a wealth of information and was in love with my trees. A great experience, and I will have him back for further advice.
Chris B., Weedsport, NY

The men were very respectful and communicated well with us before starting the work.
Mark P., Syracuse, NY

My husband and I were very impressed and happy right from the initial estimate and the day they trimmed our tree. The courtesy and professionalism was outstanding. Matt and Jermaine were friendly and knowledgeable of their work and made sure to be careful of other areas and cleaned the area after they finished. Looks great. We would not hesitate to call you or recommend your company for future needs. Thank you so much for a job well done. Our tree and we thank you.
Jeannette M., Syracuse, NY

Excellent job by all involved. Representative and on-site crew were very responsive to all questions and professional in their work.
Steve B., Auburn, NY

Rich is great to work with and checked to make sure work was done right. The crew did a great job.
James R., Syracuse, NY

Rich was very helpful and patient in explaining exactly what kind of service the trees I was concerned about needed. He explained everything thoroughly and clearly. To our surprise, he returned after the work was completed to make sure the crew had done the job to our expectations. Above and beyond customer service. The crew was great. They took great care to back their truck over the lawn and not damage the driveway or the lawn. They even took all the bird feeders down and moved deck furniture before they worked on the trees. Then they carefully replaced everything to their exact positions. After the trees were trimmed and pruned, they removed all the branches and debris. They showed a lot of respect for personal property. Efficient, polite, knowledgeable, and competent.
Grace Z., Syracuse, NY

Pleasant, kept their distance, used masks, went right about their business, were careful to not damage structures or me when I came close to ask them questions. Price was competitive for certified arborists.
Bruce L., Marietta, NY

It was a pleasure to work with Rich and the crew when they were here. We are very happy with the service performed.
John P., Syracuse, NY

Absolutely completely satisfied. Rich Croft is a real professional. Very knowledgeable and explained every step of what was to be groomed. He was a pleasure to have as my representative with your company. The workers that performed the pruning were the same and made adjustments to the trees with no questions asked and no feeling of disturbing their work. The yard looks fantastic thanks to Bartlett. Very much appreciated the follow up visit by Rich C.to insure everything was done as expected and get the verbal yes from the customer. Please use only my initials when using these comments, please do not use my last name.
Maria F., Syracuse, NY

Rich and the crew were great. Everyone was extremely helpful and professional. The job was completed in a timely manner. Work site was clean when the crew left. I would highly recommend Rich and the Bartlett Team.
Jacob T., Skaneateles, NY

Everyone is incredibly professional and genuinely nice. I greatly appreciate the prompt, courteous, and professional service in a tenuous situation.
David R., Syracuse, NY

Was very satisfied with the service. The crew was very kind and courteous. I spoke mainly with Jermaine, he did a great job on my Magnolia Tree. That was my main concern. Thank you.
Lucy N., Syracuse, NY

I could not be more satisfied with the whole experience. Rich was very helpful making the determination of which services I needed. The crew were efficient, respectful, and very informative. I will certainly hire them again in the future.
Susan S., Syracuse, NY

Rich Croft is always friendly and professional. It is a pleasure working with him. The crew that did the work was very thorough. They made sure to go over the plan with us before they began and to review the work with us after they were done.
Jenna M., Syracuse, NY

As I heard the truck pull up to our house, I went to the front door to watch the man apply the fertilizer. I was interested in seeing how thoroughly he applied the chemical and if he dug a hole to allow the chemical to get into the soil. Both tasks were completed. He did see me watching him and waved. I was pleased with what I saw. Thank you for your diligence.
Veronica S., Syracuse, NY

Rich and the crew provided excellent service and advice regarding our issues. We were not fully prepared as to what level of pruning we wanted and when we adjusted our original thoughts, Rich came back out to review the project and give further advice. The work crew was excellent in carrying out the pruning assignment----very courteous and personable while providing a neat clean-up. We look forward with confidence to the health treatment of our trees the remaining portion of our project.
Harry D., Skaneateles, NY

Rich and staff were very thorough, knowledgeable and courteous throughout the process from initial assessment to completion of project. I would highly recommend Bartlett services.
Ed G., Syracuse, NY

We are so pleased with the pruning of our tree. The Arborist was exceptional as were the other staff. The tree looks stunning. All men were very friendly and professional I would recommend everyone to use Bartlett for their tree needs. Thank you again for providing world class tree service!
John K., Syracuse, NY

I was grateful for the pro-active way the representative explained to let some of our trees fill out while taking down a few others to promote healthier tree growth. His expert knowledge and obvious care for trees impressed me. The two crew members were professional, friendly, courteous, and similar to the representative, really cared about our trees. I will ask Bartlett Tree Experts to return in the future.
Betsy S., Marcellus, NY

Have dealt with Bartlett Tree Experts for a good number of years. They have always been helpful, courteous, and reliable. The individual who does the treatment has always done an excellent job.
Donna K., Syracuse, NY

The young gentleman, Jermaine, who was in charge of the crew of three was very courteous, professional, and knowledgeable. A pleasure to work with him on my property.
Carol R., Skaneateles, NY

Staff was very efficient and courteous. They left our yard looking like they had never been there. I would recommend them to anyone.
John G., Syracuse, NY

Staff was very efficient and courteous! They left our yard looking like they had never been there...impeccable! I would recommend them to anyone!
John G., Syracuse, NY

Rich, Jermaine, and the crew went above and beyond to accommodate my requests. I have used Bartlett for fifteen years. The crew and managers have been unfailingly courteous and efficient.
Julia M., Marcellus, NY

Bartlett staff was courteous, knowledgeable, and prompt. We have used Bartlett for many years for pruning, fertilizing, and treating for diseases. They are willing to come and inspect trees and shrubs even for small problems. Their treatments are effective and timely. We highly recommend them.
Lilly M., Syracuse, NY

What a pleasure it always is to speak one on one with my representative and the crew. I always learn something new and appreciate their knowledge.
Stephen K., Skaneateles, NY

I always appreciate the high quality personal service I receive from Bartlett and especially from Rich Croft, our arborist. He has taken a special interest in the well being of our Japanese Maple.
Mike M., Syracuse, NY

Rich Croft is a pleasure to work with. He always takes the time to explain what work he feels is necessary and why, makes sure I know when work is scheduled, and also follows up when work is completed to make sure I am satisfied. He has also stopped by on different occasions just to inspect the completed job himself. I would recommend Bartlett to anyone having issues with their trees or who just wants to make sure they maintain their health.
Elaine S., Liverpool, NY

We have used Rich Croft at Bartlett Tree Experts multiple times and he was great. They were careful of fences and surrounding area, I would highly recommend them.
Lalah K., Liverpool, NY

The staff and all others at Bartlett are a wonderful and helpful group. Being away from home and having a detrimental experience happen to you, and knowing if you call and the job to perform is in the hands of experienced people is a wonderful thing. My thanks to all.
George H., Cicero, NY

When I returned home from a Christmas trip, I noticed that there were several twigs and debris left on the road and driveway. I was a little disappointed, for this usually is not the case. I was going to call, but then a few days later I received a phone call from Rich Croft telling me he had stopped by to clean up the debris because when they did the work there was snow and they were unable to clean up. Then he told me he had cleaned it up. Good customer relations.
Veronica S., Syracuse, NY

Rich Croft is always a pleasure to work with. His knowledge helps us make long term decisions. The crew was friendly and took good care of us and the trees.
Stephanie J., Clayton, NY

We could not be more pleased with the work. Rich Croft and your crew did a fantastic job. Our view of the beautiful St. Lawrence River has never been better. Thank you again for a great experience.
Tom H., Clayton, NY

Very nice to do business with. I would certainly use your tree service again.
Ruth C., Baldwinsville, NY

I was very impressed that you came back after the job was done and rechecked for any hanging branches. That shows to me an ethic that you do not see much anymore.
Bonnie D., Liverpool, NY

Found Rich Croft to be extremely knowledgeable and excellent at explaining what needed to be done and why. The crew that performed the tree trimming service was also excellent. They did a great job and cleaned up everything when they were done. Everyone was professional, courteous, and on time and they knew what they were doing. Their equipment and trucks all looked to be well maintained. My Japanese Maple looks great now that they have trimmed it properly and I will have them come back in the future to keep it looking great and healthy.
Bob C., North Syracuse, NY

Richard Croft is very informative about our tree care.
Frank H., Liverpool, NY

I have great confidence in Rich Croft and in the Bartlett crewmembers in providing great care for my trees.
David S., Liverpool, NY

Richard Croft was courteous, kind, and helped me understand the potential issues on my property. He explained things in detail and answered all of my questions so that I felt comfortable with the services they needed to perform. Rich even checked in during and after the job to make sure everything on site went accordingly to plan. I would definitely use Barlett Tree Experts again. Great work and super nice staff.
Holly G., Liverpool, NY

Rich was very informative and professional offering me good advice with no pressure. The crew was very friendly and efficient When they left, the job was totally completed to my satisfaction plus you would never know they had been here. They left my property in tip top shape.
Sharon W., Liverpool, NY

Bartlett's staff and especially the crews that show up at our door are always friendly and eager to answer all our questions and concerns. What ever job they are doing, is always done in good time and completely.
John P., Brewerton, NY

We have been Bartlett customers for many years and would not use any other company. We have complete confidence in the service provided by Rich Croft.
Patricia M., Liverpool, NY

Always nice to deal with Rich, Matt, and the crew. Rich is always conscious of my budget limits and makes improvements within those limits. Matt with his crew have made my Magnolias the envy of neighbors. He has taken a Weeping Cherry and made a beautiful “real” tree.
Elizabeth C., Liverpool, NY

Rich is an excellent source of information and I very much like working with him.
Diane M., North Syracuse, NY

Rich Croft, my representative, has helped me with several issues and concerns on my property over the years. He has always been informative, conscientious, and a pleasure to work with. I would recommend him and Bartlett to anyone with issues or concerns on their property.
Elaine S., Liverpool, NY

Richard is always helpful when determining what needs to be done each year. It is a pleasure working with him. He also has the respect of his crew who work very hard at their jobs and leave the place like they were never here. That is why I use Bartlett every year.
Sandra G., Liverpool, NY

I have been using Bartlett for a number of years. I get sound advice from a knowledgeable arborist. The crew members performing the work do their jobs well.
David S., Liverpool, NY

Richard Croft was very knowledgeable on trees and informed me four trees treated for insect control were not Ash trees. This was key in getting money spent returned. Crew assigned to my project were great. Kept me informed of the progress and the total site was left very clean. Great job to all of the Bartlett Team.
Lester R., Liverpool, NY

We have had nothing but excellent service with your entire staff. Richard always responds quickly when we have any concerns. The crew that does the work are very polite and neat. They always cleanup completely when they are finished. I would always call Bartlett whenever we need something done.
Linda C., Liverpool, NY

Rich is great to deal with. The work crews are efficient and the jobs are well done.
Michael S., Clay, NY

Rich is very knowledgable and professional. The crew members were curtious and hard working..
Gary A., Syracuse, NY

Rich is talented and a real professional in the manner that he represents your company. The crew that trimmed out two trees were real experts that did a fantastic job on both of them!
James R., Liverpool, NY

Your entire staff was very professional in every way. I was impressed with the attention to life and property safety during the entire job. Communication between the crew was also outstanding at all times. You should be very proud of your Representative and workers.
David H., Clay, NY

Rich Croft was excellent. He is an expert, professional, thorough, and understanding .Our birch is gorgeous, thanks to Bartlett and we are so very grateful.
Marilyn G., Liverpool, NY

Rich is very professional and personal when dealing with him. He listens and answers questions and concerns. I'm very pleased with my experience and will continue to do work with your company.
Kathleen M., Liverpool, NY

We are tremendously pleased with the care and service we receive from Rich and all of the staff at Bartlett!
Kathy S., Syracuse, NY

Very experienced, competent, and professional. They all provide an important annual service on our trees. Wouldn't have anyone else.
Patricia M., Liverpool, NY

Always impressed by the courteous and professional manner in which Bartlett personnel conduct their business! I totally appreciate their knowledge base that keeps my trees and property looking good. Richard Croft is an exceptional professional that I totally trust.
Thomas C., Liverpool, NY

We are extremely pleased with our service from Bartlett, both from the crews and Rich, our rep. The service and completed work are outstanding! We will definitely recommend your company and look forward to doing business with you again!
Sandra B., Liverpool, NY

We have had Bartlett taking care of our trees in our yard for more than 20 years and continue to be very pleased with the quality of service and the professionalism of the arborists, tree crew, and office personnel. We plan to continue with Bartlett for the next 20 years!
James E., Liverpool, NY

Rich Croft went over and beyond to make sure that the work was completed as to the instructions and to my satisfaction.
Susan R., North Syracuse, NY