I am very pleased and thankful for the kindness and honesty of Mary in the Brewster office. She emailed me informing me that a check for payment was received but the amount on the check was for a total that was way too much for the amount that was actually due. The amount I had written was for $61,000.00 when it should have been for $6,124.00. You can just imagine the relief on my end that someone took notice of such an error and informed me of it right away. Thankful for her honesty and corrective manner on this.
K. Centola, Poughquag, NY
Mary!
All is well that moves forward, I always say. Thank You for coordinating and communicating throughout the process. Much appreciated.
D. Isley, Poughkeepsie, NY
Working with Bartlett has been great. Crew is on time, safety is key with them, and the work was done as requested. Office personnel took care of issues with invoices in a quick and effective manner. Will work with them again in our CT location as well as our NY location.
CT Audubon Soicety, Sherman, CT Brewster, NY
Called to state how much he appreciates Bartlett and their services snd workers. Complimented Mary on how she takes care of all issues when he calls on a timely basis and the friendliness she has towards clients.
A. Bergman, Brewster, NY
Amazed on how prompt Mary is at all times with getting back to me regarding any situation, questions, or issue I may have.
A.Bergman, Brewster, NY
When calling to get info of any kind you get Mary who calls back or emails back asap with all the answers to all your questions. Well, she simply rocks. Makes doing business with Bartlett a pleasure.
D. Berh, Bedford Hills, NY
Thank you Mary for all your help with helping me with setting up and holding off on treating my Rhodedendron at the cottage. Your patience, understanding, and quick help was very much appreciated.
Karen E., Garrison, NY
Mary has been very helpful every time I call for assistance. She gets back to me whether I email or call for any reason in a matter of minutes. Always polite, cheerful, helpful and witty.
R. McCauley, Wassaic, NY
After not being able to pay the full amount of the bill I received awhile ago. Mary gave me time to pay it off little by little. She kept me up to date with what payments were received and what was still do. We still have work to get done at the property but we will not do it until the bill is completely paid off but I wanted to say thank you to Mary for being so nice, understanding, and patient with us. She has been so nice through it all.
A. D. Ammora, Mahopac, NY
After going back and forth trying to figure out scheduling for our services. Mary handled my stress and questions amazingly. She was informative, courteous, calm, reassuring, helpful, and understanding no matter how many times I called or emailed her. This is what customer service is all about.
K. Golden, Pound Riodge, NY
I find it so rare to find a company that prioritizes customer service. This company does, for example. Mary in the office always calls and emails setting times and advising if Rep is running even a couple minutes late to property. I respect companies that respect my time and do what they say they will. Do I recommend them to anyone having a tree related needs, yes 100%.
R. Crannell, Dover Plains, NY
I had an incident outside a store that Mary the office personnel for the Brewster office was walking towards, she noticed that I was on the ground and bleeding. She took the time to calm me down, help me out and focus on stopping the bleeding as well as touch base with the EMT's and my husband to let them know the issue. Mary also after that day proceeded to email me to ask how I was doing. I have to say that the out pour of concern and help from Mary was much appreciated. This is the reason why we work with Bartlett, because of the people who work for them that care about their customer's no matter what the issue's may be.
C. Sottile, Pawling, NY
