An excellent experience overall. Jonathan Cowherd was a knowledgeable and responsive arborist and the other services performed were excellent as well.
Steven S., Arnold, MD
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We appreciate Jonathan's expertise and professionalism. We never feel pressured, nor do we ever feel as though Bartlett is overly eager to create a job if it is not warranted. Jonathan has identified, explained, and contributed to our decision making in a very helpful way. He is very responsive to my requests and inquiries, as well. For the most recent job removing non native species in our wooded back yard, Brad was excellent. Like Jonathan, he is also very knowledgeable and attentive to our questions. We were impressed with the work he did.
Leslie G., Annapolis, MD
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What could Bartlett have done to make the experience better? Love the bright jackets and safety equipment and helmets. Jonathan is a wealth of knowledge and extremely helpful in identifying the best approach to actually executing the work to meet our needs.
Claire P., Millersville, MD
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No improvements I can imagine. Always experience considerate, careful, highly capable staff. Good communicators, ready to offer information clearly enjoy the work, love the trees, positive about the company. I greatly appreciate seeing women and diverse staff thriving at Bartlett. Recent crew member fertilizing our trees volunteered that they looked in good condition. His spontaneous, positive comment was uplifting, and encouraging in contrast to the the negativity so frequently on display in today’s world. Thank you for being a breath of fresh air and for helping my trees be breaths of fresh air for our planet. Learned of Bartlett through a friend with very high standards for tree care and I routinely recommend to family members and neighbors who, in turn, appreciate your expertise. It is costly to care for our trees. I am grateful we can do this. I appreciate that our arborist representative has understood it can be a financial stretch. In the past in a constructive, respectful, supportive way, figured out which recommendations were most important and which could be postponed. Occasional interactions with administrative staff have always been helpful and positive.
Mike and Jean C., Pasadena, MD
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Casey is thorough, conscientious, researches all my questions and concerns, calls in advance, and easily accessible by cell. She is enthusiastic about her job of caring for the environment. Just as important I feel as though she is proactive with her treatments in preventing disease and damage in advance. An added plus, Casey is a joy.
Sims H., Gibson Island, MD
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Outstanding customer service by Jonathan Cowherd. He leveraged his expertise and knowledge on a regular basis to answer an abundance of questions to include proposed solutions. Always went the extra mile in ensuring I had the information I needed to make an informed decision to include providing me with various options for services, which I really appreciated. Very professional, yet personable in his communications. He made it extremely easy for me to get anything I needed taken care of. I would highly recommend him to friends and family needing Bartlett's services. The website is fantastic, user friendly interface makes it easy to navigate and look up customer history, and see the status of any pending work or outstanding invoices. This is a huge plus for people who prefer to do business online.
Carol B., Hanover, MD
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Jonathan helped me make the hard choice to remove a large Maple tree I have loved for almost fifty years while letting us keep another Maple and two Spruce I was worried about. He advised us to feed them. He was really kind as he knew how upset I was about that tree.
Carol K., Linthicum, MD
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