Austin Proctor, Local Manager

Not sure they could have been more professional. I really enjoyed them and appreciated their excellent work. I thank Austin and his thoroughness from the beginning. I had heard that tree businesses were overloaded but I was so pleased with Bartlett and would definitely use them again. Thank you so much for your attention to every detail, including the care of the baby birds.
Velva, Charlotte, NC

Everyone was great, showed up on time for both estimate and to perform the work. Guys on site were nice and left the site clean. Even cut up some limbs for firewood for us. I thought they were just going to leave me long limbs to cut up myself.
Danny, Charlotte, NC

We love Austin. So knowledgeable and candid. Feels like a trusted advisor.
Catherine, Charlotte, NC

We love working with Bartlett. Austin Proctor is absolutely wonderful.
Tricia B., Charlotte, NC

Professional, friendly, and accommodating.
Paula R., Charlotte, NC

Austin Proctor and the Charlotte team are all absolutely exceptional. I can and do strongly recommend Bartlett when people ask me who cares for our trees and shrubs.
Bryan D., Charlotte, NC

Everything went great. The crew that did the work was awesome. Great communication and did a great job. Austin is very easy to deal with as well. Will use again in the future.
John M., Charlotte, NC

Our rep was helpful and prompt in his responses. The crew were friendlier and more communicative than any other tree crew I have worked with.
Hilary W., Charlotte, NC

Everyone was very professional, and knowledgeable. Austin is great, very knowledgeable, personable, answers all questions quickly and thoroughly, pleasure to work with him. It was perfect, excellent experience.
Judy D., Charlotte, NC

You guys are a model for good service.
Van V., Charlotte, NC

Justine, Austin, Jose, and every crew member were great in fact, they were fabulous from beginning to end. I am so glad I chose Bartlett. I have, and will continue to, been singing your praises at every opportunity. Austin, your attention to detail was very comforting. I depended on you and Jose and his crew to do what we agreed to, and I never even felt the need to go outside my home to be sure everyone was following through.Thank you so much.
Barbara M., Charlotte, NC

Austin Proctor continues to be one of the best, most professional account managers I have ever worked with.
Cam F., Charlotte, NC

You guys are the best. Austin Proctor is absolutely wonderful to work with. He always responds promptly and gets our problems fixed quickly.
Tricia B., Charlotte, NC

Austin Proctor and his team are professional, courteous, and thorough.
John G., Charlotte, NC

The staff was great. They went above and beyond to make sure I was satisfied.
Ralph S., Charlotte, NC

Everything went according to plan. Crew was very flexible and went out of their way to leave the area as they found it. Austin always goes above and beyond. So glad I made the switch from Arborscapes.
Linda B., Charlotte, NC

Very professional. Austin is a wealth of information.
Georgette S., Charlotte, NC

The crew was great. They did exactly what I wanted and were very professional.
Ralph S., Charlotte, NC

Great experience, great team. All professional and as courteous as can be, also knowledgeable. Keep up the good work. We most definitely plan to utilize your service again in the future.
Caleb G., Charlotte, NC

Friendly, experienced, and very efficient.
Bill P., Charlotte, NC

Austin is perfection. Thank you so much.
Becky M., Charlotte, NC

So glad you came. Our Crape Myrtles are doing so much better.
Rebecca Y., Charlotte, NC

Consistently prompt, courteous, and professional.
James M., Charlotte, NC

Courteous, friendly, and professional. Very pleased with service provided.
Jerry B., Charlotte, NC

Bartlett and only Bartlett for years. Will be Bartlett and only Bartlett for the years to come. Outstanding staff and crews always. Precision care of our property. Exceptional response time, especially in times of crisis. They know who we are as customers and friends.
Shawn and Regina L., Charlotte, NC

Austin and crew are great.
Paul W., Charlotte, NC

The arborist was extremely helpful concerning recommendations for the preservation of our four large White Oaks. Lots of guidelines and suggestions to help us do our part to keep them healthy.
Kathi M., Charlotte, NC

Great company.
Debra D., Charlotte, NC

Austin and his team go above and beyond to care for my yard. I am very fortunate to have found Bartlett. Thanks.
Linda B., Charlotte, NC

Everyone is always very professional and extremely nice.
Curt K., Charlotte, NC

Everyone was great. I am a very satisfied customer.
Leslie B., Charlotte, NC

Austin Proctor and the Bartlett team was clear in communication and follow-through during the entire process. We asked for a health assessment on a 100-year old White Oak tree in our front yard. The team conducted a health assessment, provided recommendations for treatment going forward, and performed the recommended work in a timely manner. We were kept apprised of what to expect at every step along the way. We are satisfied customers.
Todd D., Charlotte, NC

You sent me your very best crew, and I appreciate it. They were great.
Tanya, Charlotte, NC

Ashley and her crew did a great job, very professional. We are very pleased with Bartlett, beginning from the first consultation with Austin to the final clean-up.
Michael D., Charlotte, NC

Austin was most helpful in helping us identify the scope of what we needed done and the timing. The crew was exceptional, courteous, expert, complete ,and careful. Thanks.
Michael H., Charlotte, NC

I have complete confidence in Austin Proctor and Bartlett Tree experts. Having invested considerable time and money in our landscaping, I would not trust anyone else to maintain my trees and plants.
Janet F., Charlotte,NC

Austin Proctor continues to give us excellent customer service combined with his knowledge as an arborist.
Cam F., Charlotte, NC

I was so impressed by the responsiveness, professionalism, and respect of all the Bartlett employees I interacted with both on the phone and in person. Although I only have one tree remaining on my patio, I plan to use Bartlett whenever it needs a little love and attention.
Jill B., Charlotte, NC

Great to work with. Every time the team arrives they introduce themselves by name.
Andy Z., Charlotte, NC

Could not be happier with my rep and have never had a crew member on my property I was not pleased with.
Camille C., Charlotte, NC

Austin and the work crews have been easy to work with and honored every commitment made. Thank you.
Darla B., Charlotte, NC

I was definitely very pleased with the service provided and would gladly refer friends. Thank you.
Fran F., Charlotte, NC

Austin and his team are extremely knowledgeable, professional, and provide a top quality service.
Georgina L., Charlotte, NC

Austin Proctor and everyone at Bartlett Tree Experts have always been friendly and courteous every time I have talked to them. The crew that does the tree work have been friendly and always leave a clean area after the work is complete.
Jane A., Charlotte, NC

Loved your crew. Austin, I appreciated your time in going thru our yard, making suggestions on the care of my trees.
Dave S., Charlotte, NC

Austin and the team of three men that came to do the work were great. Austin is always very helpful, knowledgeable, and will answer all my questions. The work team was great. Worked great together, very efficient, professional, and got the work done in a timely and safe manner.
Ginger W., Charlotte, NC

Everyone is always extremely professional and does a great job.
Curt K., Charlotte, NC

We love that you care about the trees. Often trees get trimmed by companies that cut them for aesthetic reasons only, and it breaks my heart to see thirty year old limbs being chopped off to even out the look of the tree. You do great work, and I will continue to recommend you.
Dorian F., Charlotte, NC

Austin Proctor responded promptly, identified my problem immediately, and gave me a solution that made perfect sense.
Rick F., Charlotte, NC

The crew was great. I appreciate Tyler checking with me on every tree to make sure it was properly addressed before they moved to another tree. Since I am allergic to bees and have already been to the emergency room this summer, the guy trimming the Cherry tree, cut off all the suckers for me because that is where I got stung earlier this summer. That was wonderful , thoughtful and I really appreciated that help.
Elizabeth C., Charlotte, NC

Austin, Fletcher, and Tyler were all great. Most helpful, pleasant, professional, and pragmatic.
Michael and Katherine H., Charlotte, NC

We were pleased with the work. We will call on you for future trimming of the other Sweet Gumball tree.
Ingrid S., Charlotte, NC

Quick, professional, very polite, and efficient. Took great care with the work but got the job done quickly and left the site very clean. We had an emergency where a very large limb fell and completely blocked our neighbors driveway and front steps. Even thought this happened late in the afternoon Bartlett agreed to come the very next morning. They arrived on time and had the situation resolved very quickly. This was a great relief to us and our neighbors. After Bartlett left our neighbors remarked you could hardly tell anything had ever been done it was like the massive limb disappeared by magic.
Eve B., Charlotte, NC

Very polite and helpful.
Mozelle G., Charlotte, NC

Very customer oriented, knowledgeable, and helpful. We have never asked Austin a question, regarding our trees, for which he did not have an answer or a solution.
Beth B., Charlotte, NC

Excellent interaction from initial call, to job conclusion, and follow up.
CW H., Charlotte, NC

Austin Proctor has been very quick to respond to our requests and very helpful with his explanation.
Morgan S., Charlotte, NC

Austin was very easy to talk with concerning what I needed done. The crew that came out was very nice and friendly. Pete kindly took the time to explain what they were doing and why and how doing it that way was best for the life of the tree. We were very pleased with the pruning of my large Ash tree.
Dail G., Charlotte, NC

Austin always shares great advice and the crew executes the jobs efficiently and neatly. Highly recommend for jobs large and small.
Doug R., Charlotte, NC

Austin was very thoughtful in his evaluation of the tricky pruning situation. In doing the actual work, Jared and Tyler were careful experts who did an excellent job.
Marianne G., Charlotte, NC

Bartlett Charlotte NC is the best. Austin and his entire staff are terrific.
Joy L., Charlotte, NC

Great experience over all, from the estimate to the crew doing the work. Appreciate that Austin met the crew to go over all of the work before starting. Our property looks so much better.
Terry R., Charlotte, NC

Mr. Proctor, Rene, Belle, and Kevin were all wonderful. The crew worked way over what could have been expected of them. They left the yard looking much better than it did before they started. The next time I have work done by Bartlett I hope I am fortunate enough to have the same crew.
Betty M., Charlotte, NC

Always excellent, from scheduling to completing the work. Bartlett is courteous, friendly, and professional.
Kevin B., Charlotte, NC

Austin Proctor is extremely professional, knowledgeable, and informative and gladly spent the time necessary with me to assess our tree issues and provide solutions to them. Austin and the Bartlett crew arrived as scheduled, were very well-prepared, and did an outstanding job removing a 30-foot dead Leyland Cypress from a very tight location in our back yard. One would never know that that tree had ever been there. We will definitely call upon Austin and his team to do our tree work in the future.
Steve R., Charlotte, NC

The guys did such a fabulous job and cleaned up after themselves so nicely.
Beth B., Charlotte, NC

Everyone involved was excellent. Our record of using Bartlett Tree Experts over the past twenty five years speaks of how well we respect their service.
John M., Charlotte, NC

They were a new crew to us but they did a great job and even Austin stopped by.
Gwynne M., Charlotte, NC

The crew came out and did a wonderful job, thanks.
Dana K., Charlotte, NC

I was very pleased with the work and the crew was extremely nice.
Chuck A., Charlotte, NC

Austin Proctor is great to work with he is extremely responsive, thorough, and he knows trees and shrubs.
Cam F., Charlotte, NC

Everything looked great. Please thank Austin and the guys for me.
Bryan D., Charlotte, NC

You have been serving us for twenty five years. Obviously we like all the work you have done for us.
John M., Charlotte, NC

Austin is always very knowledgeable and helpful.
Maryann B., Charlotte, NC

The tree trimming job at our house looks great. Thanks for getting us on your schedule quickly and for returning to the property as we tried to clarify the nature of the job to be done. That personal service made all the difference in the standard of the outcome. We are very pleased with the results. Bartlett will be our first call next time we need work done on our trees.
Eve B., Charlotte, NC

Austin Proctor is an excellent arborist, do not lose him.
Cam F., Charlotte, NC

Everything you did went very smoothly, as always. The guys always do a great job.
Bryan D., Charlotte, NC

The crew did a great job. They arrived on time, worked till everything was done, and did a nice job cleaning up.
Lynn K., Charlotte, NC

I had no problems, the guys were great and cleaned up all the debris.
Betty N., Charlotte, NC

The crew was great. They arrived on time, did the work discussed, and cleaned up after. The trimming work was really well done and they walked through the whole job after.
Mike W., Charlotte, NC

Very satisfied with the work. Crew was very professional and polite.
Mozelle G., Charlotte, NC

The crew did a great job and I am very pleased. All the members of the crew were polite, professional, and good workers. Special thanks goes to Austin for the direction and oversight he provided.
Bob A., Charlotte, NC

The crew did a fine job. Thanks for handling our emergency problem so promptly.
Debbie A., Charlotte, NC

Everything looks good.
Debra S., Charlotte, NC

I was very pleased.
Ralph S., Charlotte, NC

I am very satisfied with the work. The men took care not to damage existing plants, cleaned up when finished, and were very polite.
Linda H., Charlotte, NC

We are very happy with the work and glad it was completed in one day. Also happy with the crew who did not stop even when it started to pour.
Kelly E., Charlotte, NC

Francisco and the crew were outstanding, they proved again why I am glad to use Bartlett.
Susie Z., Charlotte, NC

We were very pleased. Thanks.
Cindy K., Charlotte, NC

Everything was great. Thanks for following up.
Ann H., Charlotte, NC

I am very pleased with the work. Thanks so much!
Andrew H., Charlotte, NC

We were happy with the work.
Roy R., Charlotte, NC

I was really happy with the work and the crew.
Karen W., Charlotte, NC

The crew did a very solid job, as always.
Bryan D., Charlotte, NC

I am very pleased with the work that was done.
Christine R., Charlotte, NC

All looks good.
Bob B., Charlotte, NC

Everything went well.
Maciek O., Charlotte, NC

All went well and looks great.
Cam F., Charlotte, NC

Your guys are always great.
Joy L., Charlotte, NC

I was very happy with the work your crew did.
Amy H., Charlotte, NC

We were very impressed with the knowledge and professionalism of the the arborist and the crew who performed the work in our yard. Would definitely recommend Bartlett to friends and relatives.
Larry W., Charlotte, NC

Crew and clean up were great always send this crew.
Trudy S., Charlotte, NC

We are very pleased with the work on the trees.
Charles L., Charlotte, NC

Everything went very well. We are pleased with the work.
Lamar H., Charlotte, NC

Nice job, thanks.
Haley T., Charlotte, NC

The work was good.
Colin C., Charlotte, NC

Great job, as always!
Patti B., Charlotte, NC

The work was expertly done!
Lee F., Charlotte, NC

We are very happy with the work that was done.
Pepper D., Charlotte, NC

The crew did a wonderful job. All my trees and shrubs look great. I am very happy with the way they selectively cleared excess branches from the trees. The one minor mishap has been taken care of and it was nature getting in the way with a limb and a bird feeder who happened to meet. Austin knows all about this and all is fine. I look forward to having you all back next year to help me keep my trees and shrubs in shape and healthy.
Betty Lou N., Charlotte, NC

The crew did an excellent job.
Cindy P., Charlotte, NC

Austin Proctor is knowledgeable, helpful, prompt, professional, and a dream to work with.
Thurston M., Charlotte, NC

It all looks good.
Chris B., Charlotte, NC

The two men that were here did a good job. They worked so hard, you should be proud to have them as your employees.
Ron L., Charlotte, NC

Very happy with the work! And put me on a follow up late winter to work on the camellias after their bloom.
Camille C., Charlotte, NC

Thanks, your team did a great job.
Lisa H., Charlotte, NC

Austin and his staff are very professional, friendly, responsive, and efficient!
James M., Charlotte, NC

Your team was very professional and did the work promptly. They answered my questions and helped me decide what to do on one tree.
Mozelle G., Charlotte, NC

Thank you for caring for my Willow Oak.
Earl B., Charlotte, NC

Very pleased with the job Bartlett did.
Gigi L., Charlotte, NC

Great crew! Look forward to seeing them again this winter. Thanks!
T. C., Charlotte, NC

Everything was great!
Chris B., Charlotte, NC

I am completely satisfied as always.
Dan J., Charlotte, NC

Bartlett did a great job!
Susie Z., Charlotte, NC

Everything looks great here. Thanks for the wonderful work!
Wanda T., Charlotte, NC

As always, the Bartlett Tree crew were great.
Cynthia P., Charlotte, NC

Austin has always been on time for our appointments and very courteous about any question I have for him to answer. The crew is always very polite and leave the jobsite site well cleaned up of debris.
Jane A., Charlotte, NC

The work was done thoroughly, I am very happy.
Laura V., Charlotte, NC

The work was done quickly and thoroughly, I am very satisfied.
Forde B., Charlotte, NC

We were very pleased with the tree and limb work! Whenever we need tree work in the future we will certainly use Bartlett. Thank you again for such wonderful work!
Walter E., Charlotte, NC

Francisco and his crew did a great job, they worked hard all day long. I think the trees look really good.
Van S., Charlotte, NC

I am very pleased with the work done on my maple.
CaroleT., Charlotte, NC

Austin is always very prompt in his response and action.
Forde B., Charlotte, NC

Your team did a fantastic job on my trees! I'm really impressed with the clean up including cleaning off my roof! Seriously, really great job.
Michelle M., Charlotte, NC

Your crew did a great job and we are most appreciative.
Michael H., Charlotte, NC

The crew did a great job and we're nice guys.
Dan P., Charlotte, NC

We have had excellent service from Bartlett! We especially appreciate Austin who has spent so much time with us and answered all our questions and directed us to the care we needed for our trees. Thanks so much! Wonderful job.
M. E., Charlotte, NC

We are very happy with everything. Thanks for service well done.
Sally M., Charlotte, NC

Wanted to let you know what a great job your team, led by Robert, did Saturday. They were courteous and accommodating. I hope you will let management know how professionally and positively they represented the company. I shall not hesitate to recommend Bartlett Tree Service.
Sherry L., Charlotte, NC

Appreciate the knowledge and suggestions by Austin as well as his stopping by on the day of the pruning to ensure everything was going well. The pruning team was well trained and did their work safely and efficiently. They were very polite and did a very good job of trimming as well as cleaning up the site at the end of the day. Was very impressed with everyone at Bartlett on their professionalism and excellent customer service.
Robert A., Charlotte, NC

Austin is great to work with! He's knowledgeable and practical!
Julie S., Charlotte, NC

It was very refreshing to have a person (Austin) come to my house that actually knew what they were talking about, the issues that my plants were having and the correct method of treating them. My previous experience with this kind of service was a "spray this mess everywhere with no real idea what it is doing" service. I am very thankful for the knowledge, experience, and professionalism of the Bartlett representatives. I wish this kind of service was available across every type of service I use.
Chris A., Charlotte, NC

We really appreciate Austin and the crew being prompt, thorough, and professional and we were very happy with the whole experience. Thanks for the great work!
Chris & Ashley C., Charlotte, NC

Austin provides responsive and professional services. We value his consultations.
Quentin F., Charlotte, NC

Austin and his whole staff perform at a very professional and well informed level.
James M., Charlotte, NC

Very knowledgeable arborist who explained the condition of our trees. Crew member who performed the service was prompt and courteous.
Barbara M., Charlotte, NC

We were amazed at the job that was done removing the tree! No grass was torn up, no other trees or shrubs were damaged, and the stone patio right beside the tree was in better condition than before the tree was cut down. Thank you! Excellent work!
Amy L., Charlotte, NC

Austin Proctor represents the company well. He is always professional, on time, and courteous.
Howard W., Charlotte, NC

We were very impressed with the knowledge and professionalism of Austin and the crew who performed the work in our yard. We would definitely recommend Bartlett to friends and relatives, and we may well use them again.
Larry W., Charlotte, NC

Austin is very professional and courteous.
Curt K., Charlotte, NC

We especially appreciated how promptly Austin and his crew came out after our call! Great job! Thank you!
Chuck & Arlene S., Charlotte, NC

Austin is very polite and thorough and good feedback after the work is completed.
Ansukh G., Charlotte, NC

I presented my idea about pruning the bamboo, but quickly realized I had confidence in Austin Proctor's opinion/knowledge and decided on his method. The crew members were responsive to my suggestions about certain areas to prune and were overall easy to work with and courteous. A good experience rather than the task I had dreaded. Thanks.
Ann B., Charlotte, NC

Austin is always responive.
Pepper D., Charlotte, NC

Austin was very knowledgeable and helpful - thank you!
Ben and Hope B., Charlotte, NC

Austin Proctor was very professional, I felt completely confident in the Arboriist and then the crew who took care of removing our trees. Everyone was friendly and did a great job, including terrific clean-up!
Karen S., Charlotte, NC

We love working with Austin Proctor!
Claire B., Charlotte, NC

Austin responded to an urgent plea quickly and we were able to avert a mess by his quick actions. He and everyone we have worked with at Bartlett are professional, polite, and a pleasure to work with. We will definitely continue to use you all for all of our tree needs (which are many).
Gary & Louise M., Charlotte, NC

Austin Proctor was very helpful, courteous, and thorough. I appreciated his attention to detail.
Susie Z., Charlotte, NC

I wanted to follow up and thank you for your help. Your crew was here earlier this week and did their normal stellar job. Other than the fallen tree being gone, you could not tell that they had been here. My compliments to your folks.
John S., Charlotte, NC

Everyone has been professional and respectful of our property, time, and costs. Mr. Proctor gave an accurate assessment of work needed and the crew executed perfectly. All commitments from the initial appointment, follow ups to answer questions, etc., and work scheduling were made timely and accurately. We were very happy with service provided by Bartlett Tree experts and would not hesitate to recommend your company to anyone that needed tree advice and service. Keep up the good work.
Walter K., Charlotte, NC

Unlike many other service providers I have recently encountered, I am TOTALLY satisfied with the service provided by Bartlett crews. The arborist, Austin Proctor, was very friendly and helpful related to my concern with the one tree, but in addition he provided helpful tips for my direct care of other plants and trees on my property - I greatly appreciated this guidance and it let me to selecting Bartlett Tree Service. The tree removal crew was on-schedule, friendly, and completed the work in a reasonable amount of time. Further, I asked the team to try not to get too much tree debris inside the nearby fence surrounding my pool. I do not know how the crew did it, but I believe not one twig fell on the other side of the fence. Very impressive work. Thanks to the entire Bartlett Team.
David S., Fort Mill, SC

Austin demonstrated concern for our wishes, and made careful evaluation of our multiple-tree property. (It was fun watching the competent crew (either from bucket or rope) as they 'manicured' our trees. We had several bidders: one astronomically higher...but another from a firm often seen in Charlotte...whose bid was identical to Bartlett. I chose "y'all" because of our previous relationship. Excellent choice!!! Thank you.
Dan O., Charlotte, NC

Thanks to Austin for being so responsive to our crisis. We were thoroughly pleased with the clean-up effort and with the effort to salvage as much of our screening hollies as possible.
Lil S., Charlotte, NC