Great job done by all, starting with Eric when he came out to give a quote, and all or both of the tree trimming crew did a great job. Even went out of their way to provide a branch support to my Arborvitae which had a sagging branch due to the weight of the snow.
I might have interrupted the crew a few times with questions while they were working, which was probably annoying to them, but they patiently answered my questions, were polite, and professional. I would not hesitate to recommend Bartlett to anyone needing tree work.
Susan H., Liverpool, NY
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We are delighted with the service we received from Rich Croft, and each of the gentlemen who pruned our trees. We recognize and appreciate the level of knowledge, experience, and professionalism apparent in all our dealings with Bartlett Tree. We can recommend Bartlett Tree without reservation.
Richard K., Syracuse, NY
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I was amazed at how they got that giant tree down without causing damage to surrounding trees. Additionally, they were able to stack things very neatly and everything looked so natural. Very professional.
Gary S., Fayetteville, NY
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Mark does an exceptional job. He is timely, really listens to my concerns, and just very professional. We are most grateful to be working with him.
Valerie W., Hamilton, NY
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Your man who did the tree climbing and cutting was really impressive. We realized that it was a really ticklish job and he handled it so well. We also enjoyed talking with his assistant. He said he had worked on our previous job last summer but we did not meet him then.
Judith H., Camillus, NY
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Professional and courteous.
Jesse W., Pompey, NY
Barlett crew arrived early am. Very friendly. Did a great job trimming and and cleaning up. Would recommend Bartlett to friends and neighbors.
Diane F., Marietta, NY
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Polite, professional, and trustworthy.
John P., Deerfield, NY
Everything was handled professionally and expertly. All members of the Bartlett team were polite, courteous, and more importantly friendly. The crew showed up, explained what was going on, did the work, let us know when they were finished, asked if we were satisfied. The front yard was left cleaner then when they came. I would recommend Bartlett without any second thoughts.
Tom J., Minoa, NY
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Friendly, helpful, knowledgeable, neat, reliable, and professional.
Susan M., New York Mills, NY
It is a comfort to know our trees are in the hands of professionals, starting with Mark and continuing with the tree remediation experts. Even though they shed way too many leaves in the fall, we love our trees.
Sue K., Clinton, NY
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The crew and Greg were great. You would never know they removed seven trees. Highly recommend.
Robert C., Pennellville, NY
I was not home when the crew came, but work was done neatly, and everything was clean when I got back. I also appreciated the notice when they were coming.
Jennifer G., Caly, NY
The service we had was to spray our Arborvitaes with dear repellant. The job was completed quickly and without any issues. We are very happy with the job done.
John P., Brewerton, NY
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Two different jobs. Very happy with the results and professionalism with everyone.
Joe F., Watertown, NY
You are the best. Can not think of a thing that could be better.
Margaret C., Thousand Islands, NY
He was knowledgeable on identifying areas which needed attention. The results were positive.
The knowledge of the representative was refreshing.
Bill M., Rome, NY
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I was totally satisfied. The arborist and the person who did the fertilizing were very pleasant to deal with.
Overall, very satisfied.
Linda O., LaFayette, NY
Mark, our arborist, has been great, stopped out a second time to answer my questions and provide some great knowledge. It is obvious he knows what he is talking about, and after speaking with him I am left with confidence and reassurance in his expertise and our treatment plan. He also does not make me feel like we are rushed, took the time to come out and address all questions no matter how trivial or basic the questions were.
Michael M., Chittenango, NY
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Everything was great.
The guys doing the work were super nice. It was a big job and they did excellent work. They answered all my questions with a smile. My rep worked with me to settle on a date to get the work done, which was not easy. He was very patient. I have used Bartlett before. Both times I have been very pleased with quality and professionalism of the work. If there was not a tree missing you would never know work was done. Their safety practices are very evident.
Patricia B., Sherrill, NY
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The work crew was courteous and considerate of our property. They did an excellent job and we appreciate the work that was done for us. Rich Croft is very knowledgeable and professional. It is a pleasure to work with him and the staff.
Nancy L., Elbridge, NY
Truly professional crew that trimmed the tree’s. Thank you.
Joe F., Sacketts Harbor, NY
I really can not think of one thing that could have been handled better. Totally professional all the way though. The folks i worked with define exemplary customer service. Sharp, on time, and totally professional.
Donald D., Dryden, NY
Crew were efficient, and awesome. Work done in record time. Everything is perfect. Since we purchased our house in 2006 we have used Bartlett to great satisfaction. This is especially true because we planted many new trees.
Richard W., Utica, NY
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Dealing with Bartlett was a pleasure from beginning to the completion of several projects. Their customer service was outstanding. What a refreshing change dealing with their knowledgeable, professional, and friendly staff. I am planning on calling Bartlett again if any needs arise. I highly recommend this company.
Nancy F., Jordan, NY
Greg Portzline, my Bartlett Arborist Representative, and his entire crew and staff did an outstanding job in addressing the tree needs on my new property in Northern New York. I look forward to working with Bartlett Tree Experts again in the future.
Jeremy S., Wellesley Island, NY
Your arborist, Greg Portzline, was very knowledgeable about my trees and was helpful throughout the process. Not much contact with crew members but Madison on your staff was very helpful.
Gary P., Mexico, NY
All contacts with Bartlett staff have been professional and educational. Greg Portzline is very knowledgeable and will send samples for disease identification as necessary. The office staff are courteous and helpful when necessary to discuss billing.
Mary Kay P., Oswego, NY
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Mark was so helpful and friendly when he came out to look at my Blue Spruce trees late last fall. Knows his stuff and I felt very comfortable asking questions and setting up the appointment for spraying this spring. Know they will take care of my trees so I do not have to worry. Big shoutout to the gentleman who came and sprayed to remind us about keeping the dogs inside while he was spraying in case there was any drift. Did not even think about that.
Laurie E., Saquoit, NY
Bartlett representative was very thorough and informative. Answered all our concerns about spray and our hay to be baled. Also offered fall service that would greatly help with our Gypsy Moth infestation.
Audrey D., Frankfort, NY
All staff members are top notch. Very professional, knowledgeable, and they alway take time to answer my questions and explain what they are doing as well as being very helpful regarding my various inquiries.
Ricky N., Fulton, NY
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Thanks We have used Bartlett for decades at our previous residency and look forward to continuing on Cayuga Lake.
Bill S., Union Springs, NY
Chris, who sprayed our Peach tree, was knowledgeable and courteous. I appreciated his sense of humor. My first impression of Bartlett was with Rich. In addition to comments and advice about my Peach tree, we walked the property and discussed other possible projects. He was a wealth of information and was in love with my trees. A great experience, and I will have him back for further advice.
Chris B., Weedsport, NY
Jason is a wonderful representative of your company. He responded immediately to an emergency situation of a tree through our roof. He was very kind to us and offered suggestions on how to proceed. The crew came out that afternoon to remove it. The crew was very friendly and seemed to be happy employees although they were working late on New Year's Eve. The site was immaculate when they left, all stumps hauled away and branches ground up. We were very pleased and would call on them again in the future. Highly recommend.
Jean C., Jamesville,NY
The workers who came were courteous to my questions and discussions of the work to be done. They worked diligently, answered any questions I had, and cleaned up afterwards. They did an excellent job. If I need other work done at a future date, I would definitely call Bartlett. I was also happy that the scheduling changed so they could come before the snow fell. Everyone including the representative were just great.
David B., Central Square, NY
All Bartlett staff was courteous and knew exactly what needed to be done on our property.
Sharon Irwin, Martville, NY
Very professional, knowledgeable, informative staff.
Yvonne H., Tully, NY
Both the representative, Jason, and tech, Chris, were very professional, knowledgeable, friendly, and polite. Very happy that we chose Bartlett. Very high rating to Bartlett for service and professionalism.
Dan L., Fabius, NY
Rich Croft is always a pleasure to work with. His knowledge helps us make long term decisions. The crew was friendly and took good care of us and the trees.
Stephanie J., Clayton, NY
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Jason did a fine job analyzing problems with my trees and his treatment plans worked well. Matt English the technician is always on time, is very customer orientated, and is very thorough in his work. Madison, in the office is always courteous and helpful. My thanks to all who make my property look good.
Nick R., Cortland, NY
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