Julie answered the phone when I called, which honestly is a minor miracle. Very few businesses answer the phone at this point. Notice I know her name? That is because she said her name when she answered the phone, which is a sign of professionalism. Julie was very helpful, and delightful too. Rob showed up on time, as scheduled. He was very informative about the state of the trees in our yard, pointed out the collection of Buckthorn ugh but useful to know, and gave us various options with the areas we pointed out to him. Overall, Rob provided excellent service, and answered all of our questions with patience. He never once told us what we should do, but rather discussed options. Rob is a true professional, and a very pleasant individual too. Like Julie, Courtney and two others showed up to do the first round of our tree services. She rang the bell, introduced herself and used her name, asked whether we wanted wood chips and when I said yes asked where to place them on our driveway. We had asked Rob about the wood chips, and he had obviously put that into his write up. She also asked whether she and her crew could move their equipment onto our driveway. Again, completely professional, very pleasant, and they did excellent work. The trees they trimmed look happy now and we have a beautiful pile of wood chips that we are placing around our yard, thus making our overall yard look even better. I called two other tree companies. We waited a month to call after that storm in April took out so many branches and trees because our issues were not emergencies. One company had an outgoing message asking people to call back in a month, and the other told us to go to their website in their outgoing message. I set up an appointment online as requested, got three confirmation reminders, and they never showed up. That is the state of your competition. You truly should be driving them out of business as customers just want you to show up and do what is agreed. This is not complicated, and yet until I called Bartlett and spoke with Julie, it seemed like we might not find anyone to complete our tree work. Thank you for your professionalism and transparency in pricing with all options itemized. You guys rock.
Rachel T., Inver Grove Heights, MN
Arborist Paulsen is the best.
Patty R., Minnetonka Beach, MN
Jon Heaton has been a caring, responsive professional. Very easy to work with and he truly listens. Always does what is best for the yard.
Crew was very courteous and did an excellent job.
Denise B., Arden Hills, MN
Wonderful people to work with.
Ron and Marie K., St Louis Park, MN
Jon and his team are outstanding. Bartlett Tree Service is my first choice, always, for care with my trees. They were the best. They were professional, helpful, careful, and left our property amazingly clean. Bartlett employees are amazing. I recommend your service to anyone who asks about tree service. Thank you.
Roni B., Coon Rapids, MN
All staff communicated well during the whole process. The Representative kept in communication due to a number of weather related cancellations.
Would recommend this company for any additional tree service.
Terry G., Lakeville, MN
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Jonathan has been a life saver. Our tree is in fine shape thanks to him. Everyone on your staff, the sprayer, the trimmers, know what they are doing, and they do it well. We could not ask for better service.
Marlene M., St Paul, MN
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Michael Van D. Is always so helpful and professional. I really appreciate the great service he always provides.
Penny T., Golden Valley, MN
Everyone was very nice, helpful, and answered any questions I had.
Ashley K., West St Paul, MN
Arborist and crew supervisor were professional, knowledgeable, and accommodating.
Carey B., Hopkins, MN
Everything about the Bartlett service was outstanding, from their Rep to the crew. I would never use any tree service but Bartlett.
Michael P., Shorewood, MN
Great experience and professional service. The site was cleaned really well.
Kirk V., Rosemount, MN
The whole process was great. Good insights and expertise from Rob in getting the proposal together, and the crew who did the work were efficient and receptive to our questions.
David S., Falcon Heights, MN
Jon Heaton has been a joy to work with, he is very knowledgeable and cares about his clients and of course, their trees.
Jesse D., New Brighton, MN
Thanks for great service. The guys and gals were extraordinary polite and helpful.
Mary and David T., Excelsior, MN
Great ongoing consultation by the Arborist Representative. Very professional and engaging. Day of application went well and any question that came up were answered
Nice job.
Chris S., Stillwater, MN
Mr Neeser is the reason we came to Bartlett. We will follow him wherever he goes, he is fantastic.
Sarah A., North Oaks, MN
Rob was courteous, professional, and very knowledgeable on the issues affecting my trees. His analysis and diagnosis of the problem plaguing my trees helped me make informed decisions regarding current and future maintenance plans for them.
Thomas S., Somerset, WI
Very impressed by the professionalism and care demonstrated by Rob. Thank you, you made it all happen smoothly and without surprises.
Dave T., Lino Lakes, MN
it was fascinating to watch your crew do the actual trimming. Clearly they know what they are doing and are physically also in good shape to do all the climbing while at the same time handling large tools required. I was very satisfied with the end results of their efforts.
Rita P., Edina, MN
The crew was knowledgable, professional, and skilled.
Julie P., Saint Anthony, MN
Jon and the on-site crew were fantastic to work with and I could not be more pleased with the outcome. I have used Bartlett several times now and I have received A+ work.
Jennifer M., Maplewood, MN
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Jon answered all my questions clearly and provided helpful information. I trust him to make good recommendations about caring for my trees. The tree looks great. We are very happy.
Katherine M., Saint Paul, MN
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I want to take this opportunity to thank Jon Heaton and his crew, Ryan Anderson, Andrew Rasmussen, and Nate Pishke for the incredible job they did on our tree pruning last week. Not only were they extremely careful on protecting our landscaping - their detailed work and client communication was simply great customer service. I especially want to give a note of thanks to all of the consultative support that Jon has give me over these weeks. This kind of support is not taken for granted. Thank You Bartlett! It's without question we will recommend your services often.
Paul and Karla K., White Bear Lake, MN
The Bartlett team did an excellent job. From the arborist who first discussed our project with us and made recommendations, to the three men who removed trees and pruned others, the work was of high quality and done with care. They arrived at our home on time, and after conferring with me, went straight to work. Once the job was finished, the team spent a good amount of time removing the debris and making sure our yard looked the same as when they arrived. And one of the best parts of the day was this: One of the men was done with his portion of the project early, and rather than just waiting for the others to finish, he spent his time cutting all of the 6' logs into fireplace-sized pieces for us and then neatly stacked it all. Now that's what I call going above and beyond!
Mark and Mary W., Cottage Grove, MN
