Thank you to you and all the Bartlett tree crew who worked at our property last week.
Removal of the trees’ dead limbs, and overhanging house branches was a necessary task, as you and I had both previously agreed. The trees look great and are much safer now.
And your Bartlett crew were skillfully efficient at completing this goal. In addition, all these team members were pleasant, patient with my questions and requests, dedicated to the task, and thorough in both pruning and cleaning up afterwards.
My schedule has been crazy of late…traveling to and from a newborn premature grand baby in FL and to another grand baby’s baptism in PA…hence my delay in forwarding this note.
I had written your crew’s members names down, wanting to acknowledge each one individually, but currently I cannot locate that list. Mike, I ask that you remind each crew team member how pleased and grateful Bret and I are for their work.
And a special acknowledgement of the day‘s foreman is also requested. He was a delight for me to interact with during his time at our property. We appreciate your service.
Barbara M., West Hartford, CT
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Great work so far. I will be having much more work done in the near future. Tyler is extremely knowledgeable and very personable. Josh and crew were excellent as well. Anticipating continued great service.
Alan M., Windsor, CT
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From Tyler to Miguel and the crew, everyone was professional, knowledgable, and friendly. We could not be happier. Well, maybe had the tree stayed healthy and was thriving in our yard we would be. All in all, we know we went with the best service provider for what needed to be done. Bravo Bartlett.
Naomi T., Avon, CT
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Mike is fabulous. He is an excellent communicator and he is extremely knowledgeable. The work Bartlett staff does is always outstanding. I do not know why anyone would ever use any one else.
Helen H., West Simsbury, CT
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Just keep up the good work. Allen and every person on staff has and remains to be super. They are knowledgeable, efficient, and wonderful to work with. A very positive experience.
Cheryl P., Berlin, CT
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Can not think of a thing. All staff were professional and readily attended to all questions or concerns that we had. We highly recommend Bartlett and will stay with this team for all of our Tree and Landscaping needs.
Dom A., Wethersfield, CT
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Friendly, knowledgeable, patient, and prompt.
Best arborist I have dealt with over the last 35 years at the same address, and there have been many. Beyond comparison with all in all aspects of the job.
Eleanor C., Bolton, CT
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This was our first experience having a large tree pruned and we really did not know what to expect. We were so pleased with the service, that I can not think of anything they could have done better. Our representative, Mike, was professional, personable, and very knowledgeable about the trees needing trimming and very informative about the process. He made sure his crew was prepared and well informed about the work to be done. Josh and the crew were courteous and very skilled. They were willing to discuss the job and really understood the result we wanted. They took their time pruning to get it just right, meticulously cleaned the area, put everything back that was moved. An outstanding job.
I can not be more pleased with Bartlett Tree Service. Mike and his crew did an amazing job and made quite an impression in the neighborhood, so much so, that they may have another job on our street. Thank you so much.
Carolyn P., Bristol, CT
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They started on time and finished by days end, answered any questions, and if they needed to address or do something to get at trees they checked in before doing it. Staff was friendly and hard working. Mike was great and got the crew started per proposal and then followed up with his own email check in after the job even before the office called next day to check in and closeout the work order. Very good followup. Hit everything that was priced on the proposal and did not miss any area. Care of property and driveway to prevent damage was key and was managed well. Blowing and general cleanup of the property was done as well as could be since it started raining early afternoon and got heavier as day went on but they did a great job considering.
Russ S., Southwick, MA
We have been with Bartlett for almost twenty five years. Our trees and plantains have never looked better. Mike Feli is great, responsive, smart, and cares about my property.
Frank C., Suffield, CT
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What could Bartlett have done to make the experience better?Nothing, outstanding customer service and a quality outcome.
Josh was on time and knew what he was talking about. The staff worked very very hard and completed the project with safety in mind. They all should get raise. I am a retired horticulturist and certified arborist. The crew did a perfect job and very high standards. Customer service was at the highest level.
Carl Q., South Windsor, CT
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Allen,
Caleb fertilized everything today. This was the first time I was able to see how your guys do it. First, I am surprised and impressed with Caleb. Since it was the first time I was at the office while you were applying fertilizer. I walked outside to ask Caleb more about the application. He was very friendly, knowledgeable, and excited to talk about it. It is rare to find employees like this. I wanted to reach out to you so that you know how impressive and professional he was with a customer. I have a great understanding of the fertilization process at Bartlett and can not wait to have it done at my house in Simsbury now.
Second, I am very impressed with the process. Central CT Lawn Service used to lightly spray the foliage and spray for a couple of seconds around the base of the plant. Using your plug method within the entire drip line of the plants makes a lot of sense. I always wondered if it actually worked CT Lawn did it but with your method and Caleb’s application, it is obvious that it will do something.
Thank you both for continued good service.
Dan C., Newington, CT
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Can’ not say enough good things about your crew today. So pleasant and efficient. Tree looks amazing and the clean up was fantastic.Thank you.
Suzy B., Granby, CT
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What could Bartlett have done to make the experience better?Nothing, very satisfied.
Always a pleasure to walk my property with Josh. He is very knowledgeable and personable. When I text him with questions he is very helpful and gets back to me immediately.
Your crew members always call before they come and I appreciate that.
Chris T., East Hartford, CT
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Everyone is friendly and personable. Joshua knows our layout and various tree specimen well and offers comments and advice which are helpful.
Stan M., Coventry, CT
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Mike provided accurate details on how work would be performed. He provided a date when work would be scheduled and kept to that date. He came with the crew the morning of the job and worked with the crew to discuss the scope of the work and set up matting. The crew was courteous and worked safely and efficiently. The crew completed the work satisfactorily and cleaned up after they were done.
Carl V., Enfield, CT
Everyone was so polite and nice. I wish more people were like your staff it would be a nicer world to live in. I have not gotten my bill, like to pay them as soon as they come. Thank you.
Phoebe K., Burlington, CT
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The guys who did the work were extremely nice, friendly, and professional. They very carefully trimmed our trees and I really liked how they took their time, they would step back and look at a tree from different angles as they did it. The results are beautiful.
Alex T., West Simbury, CT
My wife and I were very pleased with the results of the tree services provided by Bartlett. They handled eight trees at our historic home in Hartford West End. Our engagement started with a visit from Mike who is a certified arborist not just a sales person for the company. I wanted technical details from the arborist and wanted to let him know my expectations upfront. I was apprehensive with any tree service company that they might do something that will not make a noticeable difference to our trees. Bartlett did meet my expectations. Through some constructive discussions Mike was able to make sure that our expectations were met while meeting their own standard guidelines. We were very happy with the three person crew led by Josh, and the work product they delivered. I would definitely recommend Bartlett to our friends and will use them again.
Rifat U., Hartford, CT
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Crew was very professional and quickly handled the job.
Betsy M., Bloomfield, CT
Completely satisfied from start to finish, would definitely use again, will refer without hesitation, fair price, outstanding professionalism, customer focused.
Liz P., Cromwell, CT
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Except for the trimmed trees I would never have known that someone had done work in the yard. Excellent clean up job.
I would hire Bartlett again. Actually I did. They did a good job a number of years ago so we were pleased to have them back.
Vacek M., Wetherfield, CT
The crew did a wonderful job pruning our fruit trees and ornamentals. They were
diligent, efficient,
courteous, and informative. The overall degree of expertise was admirable. I hope we will do business with this crew again.
Robert G., Sismbury, CT
Wonderful job on some old neglected shrubs and trees. The arborists are knowledgeable, professional, and pleasant.
Deborah C., Tolland, CT
Allen is a very knowledgeable and a responsive employee of your company who I think truly represents and promotes the capability and competence that I would expect from the Bartlett Company. I am confident that if and when Allen is coordinating and leading a project, it will be done right. So, in other words, I do not worry about it. Also, all the workmen were skilled, courteous, and accommodating and followed Allen's directions to the letter to successfully and expeditiously complete the project. Excellent work by Bartlett, which is exactly what I expect.
Joe L., Wetherdfield, CT
Michael Feli and his crew were a total pleasure to work with, efficient, responsible, friendly, and reliable.you should be very proud to have them as employees. I would recommend and have recommended Michael to friends for their tree service.
Eric J., Collinsville, CT
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From estimate to completion, Mike and his crew were so very respectful, informative, flexible, skilled, and knowledgeable. Masks and social distancing followed without reminding. The tree that was dropped was in a challenging spot , and they rose to the challenge with great skill and efficiency. When I came to inspect the job after its completion, I was astounded to see that the area had been cleaned up in such entirety, it was difficult to tell that tree work had even been done. I would highly recommend using Bartlett to do tree work.
Margaret C., West Granby, CT
Mike Feli saw and understoid iur concerns about tree limbs encroaching on the house and saw other ways our yard could be cleaned up and cleared. The crew members were so skilled and their teamwork was so efficient. They accomplished a great deal of work in basically half of a day. Without having to talk to one another, each had a task to carry out. It was a privilege to witness such a professional group of people. They were courteous and friendly.
Margaret S., Barkhamsted, CT
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Excellent service overall. Helpful explanations about issues with trees and shrubs.
Robin R., West Stockbridge, MA
Alan has been a tremendous help as we have gone through several devastating storms and our trees have needed significant repair. He is knowledgeable, organized, and proactive helping to keep our trees healthy so they can withstand some of this crazy climate change weather.
Blakeles L., Glastonbury,CT
Both Bartlett and crew members were efficient, courteous,
and professional. We would highly recommend them to anyone needing tree work.
Susan D, Southington, CT
Because of storm Isaias, work originally scheduled for mid-August was put off until 9/17. However on 9/11, a favorite Kousa started to lose branches, breaking from the weight of fruit. I emailed Mike Feli who came out and did a wonderful job of emergency pruning. If Mike had not taken the time to do this, I am cerain the Kousa would have suffered significant damage. I appreciate Mike's professionalism and kindness.
Bonnie P., East Granby, CT
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Arborist Mike was very friendly and professional. He even laughed at my Floridian Interloper reference I made, about a pesky Locust tree he removed for us. They came early and took a Cherry tree that was impeding our driveway from a hurricane that blew through CT. He also honored a price from another company for a very large stump that needed removing. They did not damage the lawn while working and they left the site clean. They were priced slightly above the "middle" price range but came in below the "high" end. I would say that Bartlett is the total package and we will be asking them back for all our tree needs.
Pat and Kit A., Canton, CT
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Both Josh and Cullum were very professional and easy to work with. They explained the treatment process for emerald ash borer and the prognosis for each tree. They also reviewed other trees and gave us advice on the health of the trees and typical pest problems and treatments. In particular Josh took cuttings from our Hemlocks and reviewed them under a microscope. He identified that they had Hemlock rust. He said it was not at a level where it needed to be treated. I called them rather late in the treatment season for borers and I was happy that they were able to respond immediately. I highly recommend them.
Ed W., Columbia, CT
We were very pleased with Allen as our arborist representative. He was able to suggest that we take the tree down that was leaning on our property from the wet lands behind our fence which did not belong to us. We know it was a potential hazard but did not realize it could be taken down seeing it was not our tree. The crew was very pleasant and did a good job. The fact that they came out exactly when they said they would was also most appreciated since most companies do not show up when they say.
Daniel L., Plainville, CT
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High marks to both Mike and Callum. They have both been on this account for some time and we are truly thankful for consistent, knowledgeable, and dependable customer service.
Birch Hill Farm, Richmond, MA
Everyone that we came into contact with were very helpful and knowledgeable. The crew worked very efficiently and did an excellent job cleaning up.
Dennis M., North Windham, CT
We were very happy to have Allen Blake as our Representative. He is extremely knowledgeable and very professional. Keeps in touch and always follows up in a timely manner. We can not say enough about Josh and his crew that did the work. Everyone knew their role, and they worked flawlessly as a team. I don not think they even stopped for lunch. They did not leave a speck of debris. We could not be happier with the outcome. We have always had a good experience. This job was a little more involved, but the results were perfect. We would recommend Bartlett to anyone.
Loren D., Kensington, CT
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Rick was great. Everything from the consultation to the scheduling of the appointment was all very efficient. The crew worked all day in the rain and did a great job with cleanup. Definitely would recommend Bartlett to anyone asking for tree service.
Louise H., Terryville, CT
He was very nice, polite, explained everything to us, and was very informative.
Benjamin S., Marlbourough, CT
Allen Blake was awesome. He took the time to address all my concerns and left me feeling confident that Bartlett Tree Experts could help get my landscaping and trees healthy again.
Janet B., South Glastonbury, CT
The Bartlett crew did a great job pruning our three Crabapple trees. They look so much better and I am sure they will blossom out more in the spring. We are very happy with Bartlett and all the work they did for us in the last two years.
Holly B., West Suffield, CT
Bartlett did a great job, were friendly, and left the yard perfectly clean.
Norman K., Winchester, CT
The men were polite, courteous, and professional. They worked well together and appeared to enjoy their job. My suggestion: When you have good people, take care of them. Pay them well and treat them well!
Steve G., Stockbridge, MA
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I wish to inform you that the two gentlemen you sent here to work on my trees and bushes were truly experts in operating large equipment in a small area. I never believed that someone could climb so high and manage to trim upper branches without so much as a slip. The safety precautions they took and the care for property that they maintained were excellent on all accounts. When they left, the sky looked brighter. It never felt so I could to look up and not see broken branches everywhere. The bushes they took out of my front of the fence came out quickly so that I could begin
reworking the yard the following day. My hat goes off to your crew. They picked up all the branches. Raked the lawn. Even though we couldn't move my husband's car, there was absolutely no property damage anywhere. My husband came home and looked out the window and said "Why does it seem so much brighter?" and then he noticed that the broken limb wasn't there. I finally confessed and said that I hired you. He felt that I did such a fantastic job when I hired you that he asked me to research a "roofer" for our shed.
Cindy S., Agawam, MA
