All the work done was as we had discussed. The work areas were left so clean you would not know that anyone had even been there. We have had Bartlett out a number of times in the past. Sean Davis, our arborist representative, had remembered his previous visits and we discussed what had been done previously and what I needed to do. His crew arrived at the scheduled time, and I went over everything with the crew lead. I could not be more pleased with the work and the four trees look beautifully pruned and ready for the next big storm. The trees on my property are very large, some 40 to 60 feet tall, and it is important to me that they withstand our winter storms but also provide a wind break and shade in the spring and summer. I also want these plants to show off their beauty. The staff at Bartlett understand this and I would wholly recommend Bartlett to anyone who has similar goals.
Jerry M., San Jose, CA
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Andrew was on time, pleasant, and informative. We appreciated the time he spent educating my husband and me about our trees, shrubs, soil. Danielle in your office was sweet and courteous as always. Andrew indicated that our Oak tree in front of our house needs regular treatment of every six months. Please put us on your schedule for treatment of our Oak at 952 Monterey Circle every six months and notify me accordingly. Thank you.
Judy A., Monterey, CA
Filipe and his crew were wonderful. I do hope that this same crew can return each time we need service, they were the best. Very courteous, explained everything, cleaned everything up, great work. We are very happy customers. All great.
Sherri K., Newark, CA
The communication with Brandon was excellent. He emailed, called, and took the time to thoroughly explain the procedure. Even though my questions might have been fairly basic, he patiently and clearly addressed them, ensuring I understood everything. Glad to have found Bartlett! Looking forward to enjoying some juicy fruit this year—minus the moths!
Sharvilla P., Saratoga, CA
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It was an overall a great experience. Everyone was polite, courteous, and knowledgable. John was great at answering the many questions I had and provided great detail which made me realize their knowledge. I also appreciate the attention to detail that they provided every step of the way.
Carrie B., Santa Clara, CA
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The crew that came to trim the trees were so courteous, considerate, and just nice. They put up with my barking dogs and asked several times if I was happy with the work and if I wanted anything else done. Very positive experience.
Susan L., Los Altos Hills, CA
Felipe is extremely knowledgeable and answers all my questions very promptly. I appreciate his prompt and courteous communication. All of the other crew members have been courteous, professional, and all the work has been on time.
Jan S., Cupertino, CA
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The Bartlett crew has just left. Both my wife and I are quite pleased with their work. The entire crew spoke excellent English and were very pleasant and personable to work with. The crew was very skilled and knowledgeable and did a good job. They also listened to our every concern and explained what they could do to our satisfaction. Frank, the Bartlett rep, who set up the work order was great. He was obviously very knowledgeable about trees and his personality superior. I appreciated his handling of the scheduling and his diplomatic skills worked magic with our contentious neighbor. Pricing was fair, no complaints there. In fact, considering the quality of the whole experience it was a little more than fair. Again, great experience and I look forward to working with Bartlett again, as needed, in the future. Do not let these employees leave Bartlett.
Richard H., Sunnyvale, CA
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Love working with Glenn. He is very knowledgeable, patient, and provides excellent service.
Randy K., Mountain View, CA
I felt lucky to get scheduled so quickly after the appraisal. I think the concerns Sean raised about my Redwood during the appraisal demonstrated thoughtfulness that did not come out in two appraisals from different companies I had earlier. He explained problems to look out for and explained the potential remedies and his recommendations very clearly. I appreciated the professionalism of having an up front copy of the company's professional liability insurance. Sean presented a proposal that seemed to use perhaps more equipment than competitors, the bucket, but with a quote that came in on the low range of all the quotes I got. The crew seemed courteous, professional, and competent.
Dawn W., Santa Cruz, CA
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Did not expect that degree of professionalism. Very happy. Thank you. I will need your service again.
Tom R., California, CA
Frank is extremely friendly, kind, and a true expert about trees of all types. His staff was efficient in the trimming and the cleaning of the debris. I will definitely use them again.
Carol P., South Bay, CA
Everyone was wonderful from the head guy Frank all the way down to the workers and everybody in between. They were absolutely organized, wonderful, and kind. I can not say enough, really fantastic experience.
Juliette S., Monte Serno, CA
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We were happy with our tree service last week. The crew was prompt, Sean included me in the initial discussion with the team, they did a nice job on the Oak, cleanup was thorough, and they checked in before they left.
Denise A., Scotts Valley, CA
Was delighted with workers. They really worked hard, very cooperative, and helpful.
Mardelle M., Milpitas, CA
Sean and Gino were great, on time (actually early), checked in with me, answered my questions, and did a good job cleaning up after the work was completed. I would recommend them in the future.
Audrey B., Carmel, CA