Mary is a pleasure to work with. She is always on top of our account when it comes to billing and when things need to be straighten out. She always gets back to us with answers on billing, booking, or general questions or concerns. Very efficient, professional and a pleasure.
Ken and Susan Wallach, Waccabuc, NY
Pleasure working with Mary in the Brewster office. She is efficient, courteous, and always on top of things when getting back to you and going over everything when you need things answered or explained. Excellent customer service.
H. Mignogna, Pound Ridge, NY
Samantha again went above and beyond. Her knowledge that she shares with me is priceless. I am the annoying client, as my kid tells me who always has a hundred questions and she takes the time to answer all of them.
K. McGrane, Millbrook, NY
Everyone at Bartlett was extremely knowledgeable, professional, and courteous.
M. Noreyko, Carmel, NY
Would highly recommend Bartlett, they were neat, clean, friendly, efficient, helpful, and did a great job.
M. Jackoski, Red Hook, NY
Great job Matt. Your crew was professional, and respectful of my property, worked safely and efficiently throughout the project. They were also considerate of neighbors. Thank you. I highly recommend Bartlett Tree Experts.
A. Torres, Mahopac, NY
It was a pleasure to meet Thomas the representative, thank you for being so kind and very informative. Thank you so much for the excellent service all around.
S. Macheski, Hudson, NY
The crew and staffing were all amazing. Did a wonderful job on my property, very impressed. Looking forward to doing more business with Bartlett. Have recommended a friend to use Bartlett as well.
A. Bergman, Brewster, NY
Staff and work was done to our satisfaction.
C. Gibbs, Pawling, NY
Great folks all. They arrived promptly and took good care of our other floral while doing the required work. They introduced themselves, were friendly, and helpful during the process. Our arborist, Matt, came within a couple of days from my initial call. He took lots of time, walked around the whole property and answered lots of questions. Very helpful, very professional, and most patient.
C. Ouzunoff, Katonah, NY
My husband, Frank, has been a satisfied customer of Bartlett for years through his employment with Maryknoll, and he is not about to end it now. We love Bartlett.
D. Ferraro, Wappingers Falls, NY
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Wish I could afford to trim all the trees on my property. The work staff were outstanding. The tech took time to explain and show me how the products were applied and how they work to kill the insects. Great company, reputable, and trustworthy.
A. Dimisko, Pleasant Valley, NY
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Very pleased with work and staff.
S. Alviani, Stanfordville, NY
Impressed with the new Representative, work done nicely, neat, and clean. So far experience with Thomas is a great one.
R. Coe, Hopewell Junction, NY
Work, site, crew, office, and representative were great.
V. Wortmann Jr., Bedford, NY
Matt provided exceptional service. He is incredibly responsive and was very patient with us as the job took quite a while to book and did change a few times. We were not there for the work but other than missing a few small trees that were tagged to take down the work was first rate, and the property was left very neat. I followed up with Matt and he said the trees they missed would be taken care of. Thank you to Matt and the whole crew.
E. Konrad, Carmel, NY
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The job was done to my satisfaction, all were professional, and nice to work with.
W. Pelton, S Salem, NY
Job was done to my satisfaction with area clean and tidy. The staff and office personnel were a great help and friendly. Would work with them again.
J. Mackey, Millbrook, NY
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Bartlett's staff were totally professional, a pleasure to deal with. When the Arborist arrived, he inspected all the trees and plants as requested and gave detailed explanations for the various treatments required. Thanks Bartlett.
C. Wise, Poughkeepsie, NY
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Work done satisfactory and all staffing was a pleasure to work with.
S. Somers, Copake, NY
Service was done to my satisfaction and all were very polite.
L. Pinto, S. Salme, NY
Good guys, worked hard all day. Totally satisfied.
A. Dimisko, Pleasant Valley, NY
Very responsive, very thorough in explaining what and why in responding to questions. All staff was efficient, helpful, and courteous.
C and L Smith., Amenia, NY
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Very pleased with the crew at my property. Friendly, clean, safe and the work was done as directed. Very happy with the service.
A. Mansour, Newburgh, NY
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I am very pleased and thankful for the kindness and honesty of Mary in the Brewster office. She emailed me informing me that a check for payment was received but the amount on the check was for a total that was way too much for the amount that was actually due. The amount I had written was for $61,000.00 when it should have been for $6,124.00. You can just imagine the relief on my end that someone took notice of such an error and informed me of it right away. Thankful for her honesty and corrective manner on this.
K. Centola, Poughquag, NY
Working with Bartlett has been great. Crew is on time, safety is key with them, and the work was done as requested. Office personnel took care of issues with invoices in a quick and effective manner. Will work with them again in our CT location as well as our NY location.
CT Audubon Soicety, Sherman, CT Brewster, NY
Frazer was very helpful and patient. I will be asking if he can come back by again in the future to help keep my trees healthy and our house safe from potential fallen trees.
S. Pilon, Wappingers Falls, NY
When calling to get info of any kind you get Mary who calls back or emails back asap with all the answers to all your questions. Well, she simply rocks. Makes doing business with Bartlett a pleasure.
D. Berh, Bedford Hills, NY
Very pleased. Frazer was knowledgeable and explained what needed to be done. The office is very prompt in returning phone calls and answers to questions. Crew members who serviced the property was pleasant and answered questions.
A. Sandola, Hyde Park, NY
The crew that removed our trees were incredibly efficient, completing the work in time. When they left our property, it was as if the trees were never there. In addition, the work performed by your firm was exceptional, especially the trimming of the Bartlett Pear tree outside of our unit. Thank you for your service.
Charles B., Mahoac, NY
Job was done satisfactory. All staffing were helpful. Will recommend Bartlett.
K. Torrens, Lagrangeville, NY
The job was done to our satisfaction, they left the job site clean and all that we dealt with were very friendly.
John F., Patterson, NY
We were happy with the prompt, professional, and friendly service., interesting conversations with Frazer and Erik. We will definitely recommend Bartlett to friends and acquaintances. Thanks again.
A. Saunders, Nelsonville, NY
Thank you Mary for all your help with helping me with setting up and holding off on treating my Rhodedendron at the cottage. Your patience, understanding, and quick help was very much appreciated.
Karen E., Garrison, NY
After going back and forth trying to figure out scheduling for our services. Mary handled my stress and questions amazingly. She was informative, courteous, calm, reassuring, helpful, and understanding no matter how many times I called or emailed her. This is what customer service is all about.
K. Golden, Pound Riodge, NY
It is such a pleasure to get to know Frazer. While the subject matter can be complex and intimidating, Frazer described the issues we are having with two beloved trees in a clear, friendly, and approachable manner. With his assessment of the situation with the trees, he gave us confidence that their approach was the right one to take. Thank you so much.
L. Wiesler, Cold Spring, NY
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I find it so rare to find a company that prioritizes customer service. This company does, for example. Mary in the office always calls and emails setting times and advising if Rep is running even a couple minutes late to property. I respect companies that respect my time and do what they say they will. Do I recommend them to anyone having a tree related needs, yes 100%.
R. Crannell, Dover Plains, NY
We were thrilled with the job Walter did for us. He was very informative. We hope we will hear from you about next year when the season begins.
Maria and Bart C., Kent, NY
