Jonathan Cowherd

What could Bartlett have done to make the experience better? It was really a great experience from start to finish. The job was completed quickly and the crew were considerate to my neighbors who potentially could have been inconvenienced by the tree removal. Very pleasant, friendly, and kept my informed and updated every step of the process.
Alex F., Severna Park, MD
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The job was done to my satisfaction. The job site was left neat and clean. My experience with your Administrative Staff was friendly, efficient, and helpful. I was treated courteously by your crew. What could Bartlett have done to make the experience better?Nothing. Service is professional and responsive. Jonathan is very knowledgeable and patiently answers all questions with clear explanations. The staff member who came to do the borer treatment was efficient and courteous. Very professional. Great company. We are satisfied.
Bob S., Annapolis, MD
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Johnathon Coward is to be commended for his professionalism. He is extremely knowledgeable and courteous.
Steve D., Millersville, MD
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What could Bartlett have done to make the experience better? I am totally satisfied so cannot make a recommendation. Jonathan Cowherd is the best. He is always quick to respond and his efforts have helped me get my tree and several plants in good health. The crew members are polite, and very efficient. They go the extra mile in tree care and I am very grateful that they take pride in their jobs.
Ann D., Arnold, MD
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No improvements I can imagine. Always experience considerate, careful, highly capable staff. Good communicators, ready to offer information clearly enjoy the work, love the trees, positive about the company. I greatly appreciate seeing women and diverse staff thriving at Bartlett. Recent crew member fertilizing our trees volunteered that they looked in good condition. His spontaneous, positive comment was uplifting, and encouraging in contrast to the the negativity so frequently on display in today’s world. Thank you for being a breath of fresh air and for helping my trees be breaths of fresh air for our planet. Learned of Bartlett through a friend with very high standards for tree care and I routinely recommend to family members and neighbors who, in turn, appreciate your expertise. It is costly to care for our trees. I am grateful we can do this. I appreciate that our arborist representative has understood it can be a financial stretch. In the past in a constructive, respectful, supportive way, figured out which recommendations were most important and which could be postponed. Occasional interactions with administrative staff have always been helpful and positive.
Mike and Jean C., Pasadena, MD
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Casey is thorough, conscientious, researches all my questions and concerns, calls in advance, and easily accessible by cell. She is enthusiastic about her job of caring for the environment. Just as important I feel as though she is proactive with her treatments in preventing disease and damage in advance. An added plus, Casey is a joy.
Sims H., Gibson Island, MD

Outstanding customer service by Jonathan Cowherd. He leveraged his expertise and knowledge on a regular basis to answer an abundance of questions to include proposed solutions. Always went the extra mile in ensuring I had the information I needed to make an informed decision to include providing me with various options for services, which I really appreciated. Very professional, yet personable in his communications. He made it extremely easy for me to get anything I needed taken care of. I would highly recommend him to friends and family needing Bartlett's services. The website is fantastic, user friendly interface makes it easy to navigate and look up customer history, and see the status of any pending work or outstanding invoices. This is a huge plus for people who prefer to do business online.
Carol B., Hanover, MD

Brad Seay does a very careful and thoughtful job.
Renee B., Severn, MD
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Jonathan helped me make the hard choice to remove a large Maple tree I have loved for almost fifty years while letting us keep another Maple and two Spruce I was worried about. He advised us to feed them. He was really kind as he knew how upset I was about that tree.
Carol K., Linthicum, MD